Led a cross-functional agile team of HR experts and analysts to envision and deliver on initiatives related to the Digital Enterprise (DE) in HR, focusing on HRMS systems and processes

• Product Owner/Manager for critical leasing workflow and property data visualization platforms at JLL UK, serving 300+ users across 8+ business lines. • Led scoping and delivery of new business requirements, prioritized and approved changes for maintenance items, data remediation, and break-fixes in collaboration with business segments and technology partners. • Acted as a point of escalation and VIP support for critical and high priority incidents or changes.• Led demos and… Show more • Product Owner/Manager for critical leasing workflow and property data visualization platforms at JLL UK, serving 300+ users across 8+ business lines. • Led scoping and delivery of new business requirements, prioritized and approved changes for maintenance items, data remediation, and break-fixes in collaboration with business segments and technology partners. • Acted as a point of escalation and VIP support for critical and high priority incidents or changes.• Led demos and information sessions for the purpose of communicating software release information, gathering feature requests and user feedback. • Produced user stories, wireframes and UX design mockups, liaising with executives, business users and technology delivery teams for sprint planning.• Managed ongoing business and operational processes, provided project leadership and direction to business leads, analysts, and project managers.• Managed software vendor relationships, provided feedback and priorities for vendor’s product roadmap and strategy. Show less

• Acted as the Business Lead and Product Owner for MDM projects (up to $10MM) involving significant change and complexity. • Led and managed TD’s MDM application, responsible for developing the “360 degree view” of the Bank’s customers. This initiative has resulted in over $20MM of cost avoidance and improved the Bank’s ability to build a single view of the customer for marketing, analytics, and regulatory needs.• Defined and executed the strategy and roadmap for customer master data… Show more • Acted as the Business Lead and Product Owner for MDM projects (up to $10MM) involving significant change and complexity. • Led and managed TD’s MDM application, responsible for developing the “360 degree view” of the Bank’s customers. This initiative has resulted in over $20MM of cost avoidance and improved the Bank’s ability to build a single view of the customer for marketing, analytics, and regulatory needs.• Defined and executed the strategy and roadmap for customer master data across TD Bank. Collaborated with business & technology partners to deliver and support the application roadmap. Provided business rationale and financial analysis for benefits projections and business cases.• Acted as the data steward and owner for over 30MM customer records. Enabled the transformation of siloed and non-standardized data into insights, presenting compelling ways of leveraging unified customer data across the enterprise.• Simplified and explained complex, technical subject matter to business/executive audiences. Championed usage and adoption of MDM data across the enterprise, engaging business segments to understand potential value drivers for the business.• Developed and owned business requirements related to data onboarding, data transformation, and data governance.• Provided project leadership, direction, and coaching to business leads and analysts. Show less

• Led and delivered a major project for a big box retailer’s $30MM+ annual incentive plan, reducing turnaround time by over 50% and increasing bonus accuracy from 85% to over 99%.• Performed a contract review for a multi-million dollar IT outsourcing deal for a large pension fund, including budget analysis and the identification of key risks and areas of improvement.• Supported an IT transformation for a global automotive manufacturer, including redesign of the IT organization structure… Show more • Led and delivered a major project for a big box retailer’s $30MM+ annual incentive plan, reducing turnaround time by over 50% and increasing bonus accuracy from 85% to over 99%.• Performed a contract review for a multi-million dollar IT outsourcing deal for a large pension fund, including budget analysis and the identification of key risks and areas of improvement.• Supported an IT transformation for a global automotive manufacturer, including redesign of the IT organization structure and development of a change management and transition planning strategy.• Actively managed internal and external stakeholders, conducted cross-functional meetings.• Created, facilitated, and delivered client workshops to improve IT processes and capabilities, including IT Strategy Development, IT Governance, and Data Architecture. Show less

• Interviewed and surveyed customers, vendors, and experts to gather and synthesize information on specific experiences, industry best practices, and product direction.• Conducted briefings with and evaluated leading vendors in technology market spaces.• Developed research reports and diagnostic tools, providing recommendations to clients.• Communicated and presented technical subject material suitable for both business and IT audiences.• Analysed primary data to uncover and… Show more • Interviewed and surveyed customers, vendors, and experts to gather and synthesize information on specific experiences, industry best practices, and product direction.• Conducted briefings with and evaluated leading vendors in technology market spaces.• Developed research reports and diagnostic tools, providing recommendations to clients.• Communicated and presented technical subject material suitable for both business and IT audiences.• Analysed primary data to uncover and support industry and technology trends. Show less

• Coordinated with individual brand representatives to develop periodic reports for use in P&L, budget, and trend analysis.• Consolidated and automated various Excel reporting processes, enhancing data integrity and organization.• Prepared set of brand reporting guidelines to improve turnaround time of report submissions.• Assessed cash expense claims related to business use, assisting in quality control and validation of claims ranging from HKD$5 to HKD$50,000.

• Tabulated information from financial statements and annual reports, resulting in structured data for financial analysis and modelling.• Gathered, prepared, and organized data in Excel through research and analytical reasoning, facilitating the preparation of reports used to increase equity research coverage on oil and gas trusts in Canada.