John Ferguson Email & Phone Number

Woodridge, Il

Drawing on more than a decade of strategic leadership, I deliver value to organizations across operations, team productivity, client satisfaction, and project management functions. As the Senior Director of Operations for Anju Software, I serve as a trusted advisor to decision makers by leading and facilitating information delivery through company meetings, outings, and luncheons to create opportunities for immediate and long-lasting solutions. Through a combination of my ability to understand process deficiencies, innovative decision making, and understanding how people impact operations, I offer a track record of pioneering processes for new systems within the organization that includes the selection, configuration, and validation procedure prior to implementation.

Woodridge, Il

As the Director of Client Services, I drove innovation and implementation that impacted customer experience, product launches, and service delivery. I directed a software team that held full accountability for the installation, training, and support of medical information and pharmacovigilance software solutions. I also oversaw 10+ direct employees where I held the responsibility of the review process, action planning, and staff development for the team.The following are highlights from my tenure:• Influenced major organizational shifts by implementing change management strategies to increase efficiency.• Drove client retention strategies through a keen focus on collaborative communication with cross-functional teams, stakeholders, and senior leadership.

Woodridge, Il

In the beginning of my career with Anju, I was a Business Analyst where I conducted in-depth analysis of all software product to ensure corporate and legal compliance measures for multiple projects. Here, I also initiated the development of use cases, business process workflows within corporate SDLC policy. One key achievement during this tenure is:• Customized client solutions through documentation of User Requirement Specifications (URS) and Functional Specification Documentation (FSD).

Chicago, Il

As a Corporate Trainer, I was responsible for the training of all new hires. I created a training program that included over 30 learning modules that focused on advanced selling technique, product knowledge, and organizational culture. This program was successful, and within 90 days of hire, new employees showed significant increases in sales productivity.

Master Of Business Administration, Business Administration

Activities and Societies: Beta Gamma Sigma, Phi Kappa Phi

Bachelor Of Science, Finance