Operational And Credit Risk Management
CurrentAnalyze customer accounts from a financial perspective to determine operational and credit risks. Develop solutions to prevent operational or credit deficiencies from delaying payment. Accept daily influx of queued work, facilitate the distribution of assignments to team members and instruct the course of action required to resolve payment. Brief senior level management on national accounts aging in weekly quality assurance meeting. Orchestrate a monthly development meeting to provide positional support for Accounts Receivable team members. Train new hires and departmental transfers to use internal database systems, navigate account ledgers and teach standard Accounts Receivable and financial terminology. ProjectsDesigned the training curriculum used to gradually develop new hires and departmental transfers into their Accounts Receivable positions. Co-designed and implemented a monthly employee development team meeting. Provided editorial support for a company wide initiative to critique and clarify communication between company representatives and the customers.Collaborated with senior level management on developing strategies to reduce national aging percentage.
