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Jan Willems Email & Phone Number
Senior Sales Support
at
Machandel
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Sales Support
Location
Roden, Drenthe, Netherlands
Company size
Who is Jan Willems? Overview
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Quick answer
Jan Willems is listed as Senior Sales Support at Machandel, a company with 65 employees, based in Roden, Drenthe, Netherlands. AeroLeads shows a matched LinkedIn profile for Jan Willems.
Jan Willems previously worked as Manager Service & Support at Smits Assen B.V. - Jollein and Manager Support en Planning at Gps-Buddy. Jan Willems holds Sales from Nima, Nederlands Instituut Voor Marketing.
Company email context
Email format at Machandel
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Machandel
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Profile bio
About Jan Willems
Binnen diverse bedrijven heb ik brede ervaring opgedaan met team management en klantrelatiebeheer.Als teammanager heb ik zowel aandacht voor teamdoelstellingen als voor de individuele prestaties van medewerkers. Coachen, motiveren en het creëren van een prettige werksfeer staan hierbij centraal.Als klantrelatiemanager ben ik gefocust op het ontzorgen van de klant en het bereiken van een hoge klanttevredenheid door te communiceren, te bouwen aan vertrouwen en te denken in oplossingen.
Listed skills include Technical Support, Help Desk Support, Sla, Testing, and 22 others.
Current workplace
Jan Willems's current company
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Machandel
9 roles
Jan Willems work experience
A career timeline built from the work history available for this profile.
Manager Service & Support
CurrentVerantwoordelijk voor het aansturen van de afdeling Backoffice, die zowel de interne afdelingen als de particuliere en zakelijke klanten ondersteunt. Het beantwoorden van vragen, eventuele acties uitzetten en hiervan de voortgang bewaken en bijsturen waar nodig.Verantwoordelijk voor het registreren van meldingen en het maken en interpreteren van.
Jan 2023 - Present
Manager Support En Planning
Current- Verantwoordelijk voor de dagelijkse aansturing van de afdelingen customer support en planning.- Verantwoordelijk voor het relatiebeheer van key accounts.- Vanuit customer support beslissingsbevoegd voor de uitrol van software updates van geleverde klantproducten. - Actief betrokken bij de ontwikkeling en implementatie van een nieuw klantenportaal..
Oct 2019 - Present
Customer Support Supervisor
Daily management of the Customer Support team for the UK, Ireland, South Africa and Nordic regions. The team provides technical support to fleet management customers and partners.TQM (Total Quality Management) reviews of the provided service and support including updating the process to include the evaluation of call interactions with customers and.
Jun 2016 - Sep 2019
Coordinator Operations Command Center
Escalation point for critical issues reported by Call Centers and technical Helpdesk teams in the EMEA, India and Asia regions. Support quality process owner for global technical support and customer interactions, leading the Quality Assurance team. Employee training needs analysis, coaching and development within a model of blended learning and knowledge.
May 2010 - Jun 2015
Level 2 Team Leader - Global Helpdesk Support
Daily management of the second line support team and HRM processes including performance 1-2-1’s and conducting interviews. Responsible for achieving internal KPIs and client SLAs. Departmental representation in various projects and training of agents working from the India, South Africa and US offices. Change management responsibility in departmental.
Mar 2004 - Apr 2010
Technical Support Team Leader / Technical Manager
Day-to-day management of the team, accountable for the provided support, the successful delivery of events and the resolution rates of reported issues.Responsibility within various projects to expand and optimise the network of business partners.
Sep 1998 - Feb 2004
Marketing Assignment (Graduation Paper)
Customer satisfaction survey for a client in the catering industry.
Mar 1998 - Aug 1998
International Marketing Assignment (Work Placement)
Textiles Shapes And Assemblies Ltd. Uk
Research into the possibilities for international sales of the company’s synthetic products.
Aug 1996 - Jan 1997
Team & coworkers
Colleagues at Machandel
Other employees you can reach at machandel.com. View company contacts for 65 employees →
MK
Miralda Kiemel
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
TV
Tjibbe Velde
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
OV
Otto Visser
Colleague at Machandel
Leeuwarden, Friesland, Netherlands, Netherlands
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DB
Diemer Bijlsma
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
JD
Jurjen De Vries
Colleague at Machandel
Greater Groningen Area, Netherlands
View →
ID
Irene Douma
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
MK
Miralda Kiemel
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
DD
Danique De Boer
Colleague at Machandel
Greater Groningen Area, Netherlands
View →
KG
Klaudia Gepfert
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
BD
Bennie De Vries
Colleague at Machandel
Greater Groningen Area, Netherlands
View →
Miralda Kiemel
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
TV
Tjibbe Velde
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
OV
Otto Visser
Colleague at Machandel
Leeuwarden, Friesland, Netherlands, Netherlands
View →
DB
Diemer Bijlsma
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
JD
Jurjen De Vries
Colleague at Machandel
Greater Groningen Area, Netherlands
View →
ID
Irene Douma
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
MK
Miralda Kiemel
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
DD
Danique De Boer
Colleague at Machandel
Greater Groningen Area, Netherlands
View →
KG
Klaudia Gepfert
Colleague at Machandel
Oosterwolde, Friesland, Netherlands, Netherlands
View →
BD
Bennie De Vries
Colleague at Machandel
Greater Groningen Area, Netherlands
View →
7 education records
Jan Willems education
Human Resource Management (Course)
Project Management, Foundation & Practitioner.
Prince2
Strategic Employee Selection And Assessment (Course)
Masterclass Module Project Management
Ncoi
Heao European Business Studies
Hogeschool Enschede
Meao Commerciele Economie
De Factoor
FAQ
Frequently asked questions about Jan Willems
Quick answers generated from the profile data available on this page.
What company does Jan Willems work for?
Jan Willems works for Machandel.
What is Jan Willems's role at Machandel?
Jan Willems is listed as Senior Sales Support at Machandel.
Where is Jan Willems based?
Jan Willems is based in Roden, Drenthe, Netherlands while working with Machandel.
What companies has Jan Willems worked for?
Jan Willems has worked for Machandel, Smits Assen B.V. - Jollein, Gps-Buddy, Tomtom Telematics, and Prometric.
Who are Jan Willems's colleagues at Machandel?
Jan Willems's colleagues at Machandel include Miralda Kiemel, Tjibbe Velde, Otto Visser, Diemer Bijlsma, and Jurjen De Vries.
How can I contact Jan Willems?
You can use AeroLeads to view verified contact signals for Jan Willems at Machandel, including work email, phone, and LinkedIn data when available.
What schools did Jan Willems attend?
Jan Willems holds Sales from Nima, Nederlands Instituut Voor Marketing.
What skills is Jan Willems known for?
Jan Willems is listed with skills including Technical Support, Help Desk Support, Sla, Testing, Change Management, Team Leadership, Process Improvement, and Management.
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