John Johanson

John Johanson Email and Phone Number

Sr. Business Analyst
John Johanson's Location
Lancaster Metropolitan Area, United States
John Johanson's Contact Details
About John Johanson

Sr. Business analyst skilled at the analysis of business processes and associated systems, determination of process gaps, the development of recommendations for process improvement and requisite systems enhancements. Experienced Product Owner in a SAFe agile development environment.

John Johanson's Current Company Details

Sr. Business Analyst
John Johanson Work Experience Details
  • At&T
    Sr. Business Analyst
    At&T Mar 2021 - Aug 2022
    Managed wireless order flow for a major national wireless provider including activation and provisioning changes for enterprise customers. Leveraged knowledge of systems architecture and prior involvement in agile development to develop recommendations for improved order flow and systems enhancements to reduce fallout and improve the overall customer experience.
    View
  • Vertek
    Sr. Business Analyst
    Vertek Feb 2012 - Dec 2020
    Burlington, Vermont Area
    As Business Analyst/Product Owner in a SAFe agile software development environment for a major wireless provider's enterprise customer ordering integration channel, provided strategic product direction, developed user stories, participated in daily scrum sessions and periodic releases ensuring enhancements were delivered on time and within budget. Analyzed business processes, developed process mapping diagrams with MS Vizio, documented process gaps and developed recommendations for future modes of operation for multiple client organizations.
    View
  • Destiny Communications, Inc.
    Managing Consultant
    Destiny Communications, Inc. Apr 2003 - Feb 2012
    Provided analysis, optimization, telecom expense management and project related services for enterprise voice, data and video networks.

John Johanson Skills

Telecommunications Management Strategic Partnerships Voip Product Management Managed Services Unified Communications Program Management Solution Selling Business Development Leadership Networking Wireless Call Centers Management Consulting Vendor Management Crm Business Process Improvement Project Management Professional Services Ip Telephony Business Process Team Leadership Consulting Cloud Computing Saas Call Center Customer Experience Strategic Planning Process Improvement Training Contact Centers Strategy Project Planning Integration Business Strategy Contract Negotiation Start Ups Cross Functional Team Leadership Outsourcing Voice Over Ip Business Planning Product Training Business Analysis Change Management Operations Management Requirements Analysis Mobile Devices Data Networks

John Johanson Education Details

Frequently Asked Questions about John Johanson

What is John Johanson's role at the current company?

John Johanson's current role is Sr. Business Analyst.

What is John Johanson's email address?

John Johanson's email address is jj****@****tek.com

What is John Johanson's direct phone number?

John Johanson's direct phone number is +180287*****

What schools did John Johanson attend?

John Johanson attended Centenary University, University Of Connecticut School Of Business.

What skills is John Johanson known for?

John Johanson has skills like Telecommunications, Management, Strategic Partnerships, Voip, Product Management, Managed Services, Unified Communications, Program Management, Solution Selling, Business Development, Leadership, Networking.

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