Justin Lyman Email and Phone Number
Justin Lyman work email
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Justin Lyman personal email
Experienced Manager with a demonstrated history of working in the airlines/aviation industry. Skilled in Operations Management, Airports, Commercial Aviation, Team Building, and Flight Planning. Strong operations professional with a Bachelor of Arts from Lakeland College.
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Manager, Technical ServicesDaxko Apr 2024 - Present -
Technical Services Team LeadDaxko Apr 2022 - Apr 2024Effectively managed and lead a specialized technical support team consisting of 5+ people to drive companyefficiency and success.• Worked to ensure a positive and hassle-free customer experience.• Trained new-hires and provided coaching as needed to maintain company success. -
Tech Services EngineerDaxko Jun 2021 - Apr 2022• Develop complex SQL queries to correct and maintain data integrity.• Troubleshoot, reproduce, and document issues and/or execute data fixes.• Collaborate across teams regarding business and product needs of customers. -
Customer Service AdvocateDaxko Jun 2020 - Jul 2021Greater Chicago Area• Developed, coached and trained employees on departmental administrative rules and procedures.• Maintained a CSAT score of 9.8 while handling multiple clients and projects at the same time.• Suggested areas for improvement in internal processes along with possible solutions.• Supported sales partners to address customer's needs and help grow customer's and Daxko's business. -
Customer Service ManagerAmerican Airlines Jul 2019 - Oct 2020Chicago, IllinoisSupervised employees and assessed performances to determine training needs and define accurate plans fordecreasing process lags.• Listened to customers, investigate and resolved customer inquiries through correspondence and research.• Collaborated with peers to develop and advance company-wide initiatives and strategies. -
General ManagerPiedmont Airlines Apr 2018 - Jul 2019Portland, Maine• Directed Management Team and Team Members towards achievement of station's financial goals.• Managed budget implementations, employee reviews, training, schedules and vendor contractnegotiations.• Met 2018 scorecard goal and overall 2018 budget goal of +/- 3% with a -1.4%.• Assessed reports to evaluate performance, develop targeted improvements and implement changes. -
Customer Services AgentPiedmont Airlines Oct 2017 - Apr 2018Portland, Maine -
Manager Of Station Support - TdyPiedmont Airlines Nov 2016 - Oct 2017•Included 24/7 oversight of Nantucket and Martha's Vineyard seasonal airport stations, to include housing and meals for approximately 15 TDY employees on ACK/MVY.•Managed departmental budget, approving expenses and controlling costs to goal.•Manage a distributed workforce spread out between multiple locations.•Developed detailed plans and schedules, including goals, risks and resource allocation. -
General ManagerPiedmont Airlines Sep 2015 - Nov 2016Bakersfield, California• Directed Management Team and Team Members towards achievement of station's financial goals.• Managed budget implementations, employee reviews, training, schedules and vendor contractnegotiations.• Assessed reports to evaluate performance, develop targeted improvements and implement changes.• Started station from ground up to include all employee staffing, equipment projections, vendor choices and other startup items. -
General ManagerPiedmont Airlines Sep 2014 - Aug 2015Mci - Kansas City International Airport• Directed Management Team and Team Members towards achievement of station's financial goals.• Managed budget implementations, employee reviews, training, schedules and vendor contractnegotiations.• Assessed reports to evaluate performance, develop targeted improvements and implement changes.• Started station from ground up to include all employee staffing, equipment projections, vendor choices and other startup items. -
Systems Training CoordinatorPiedmont Airlines Oct 2011 - Aug 2014Charlotte, North Carolina, United States• Manage a classroom of up to 30 new and returning employees. • Deliver new hire and recurrent training in a classroom and in on-the-job setting.• Assessed reports to evaluate performance, develop targeted improvements and implement changes.• Maintain regulatory records and perform spot-audits in field cities. -
Station ManagerPiedmont Airlines Jun 2010 - Oct 2011Albany, New York, United States• Directed Management Team and Team Members towards achievement of station's financial goals.• Managed budget implementations, employee reviews, training, schedules and vendor contractnegotiations.• Assessed reports to evaluate performance, develop targeted improvements and implement changes.• Started station from ground up to include all employee staffing, equipment projections, vendor choices and other startup items. -
Ramp AgentPiedmont Airlines Mar 2009 - May 2010Portland, Maine
Justin Lyman Skills
Justin Lyman Education Details
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Religion
Frequently Asked Questions about Justin Lyman
What company does Justin Lyman work for?
Justin Lyman works for Daxko
What is Justin Lyman's role at the current company?
Justin Lyman's current role is Passionate leader | Process and people developer | Technical Support | SQL | Data Driven Results.
What is Justin Lyman's email address?
Justin Lyman's email address is justin.lyman@aa.com
What schools did Justin Lyman attend?
Justin Lyman attended Lakeland College.
What are some of Justin Lyman's interests?
Justin Lyman has interest in Children, Environment, Science And Technology, Human Rights, Arts And Culture.
What skills is Justin Lyman known for?
Justin Lyman has skills like Airlines, Aviation, Commercial Aviation, Flights, Airports, Aircraft, Flight Safety, Civil Aviation, Flight Planning, Charter, Operations Management, Customer Service.
Who are Justin Lyman's colleagues?
Justin Lyman's colleagues are Diana Weaverhuff, Samantha Houston, Kevin Shaffer, Samuel Johnson, Mallori Edginton, Sergio Nickolas Herrera, Traci Cook.
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Justin Lyman
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Justin Lyman
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