Justin Lyman Email & Phone Number

Effectively managed and lead a specialized technical support team consisting of 5+ people to drive companyefficiency and success.• Worked to ensure a positive and hassle-free customer experience.• Trained new-hires and provided coaching as needed to maintain company success.

• Develop complex SQL queries to correct and maintain data integrity.• Troubleshoot, reproduce, and document issues and/or execute data fixes.• Collaborate across teams regarding business and product needs of customers.

Greater Chicago Area

• Developed, coached and trained employees on departmental administrative rules and procedures.• Maintained a CSAT score of 9.8 while handling multiple clients and projects at the same time.• Suggested areas for improvement in internal processes along with possible solutions.• Supported sales partners to address customer's needs and help grow customer's and Daxko's business.

Chicago, Illinois

Supervised employees and assessed performances to determine training needs and define accurate plans fordecreasing process lags.• Listened to customers, investigate and resolved customer inquiries through correspondence and research.• Collaborated with peers to develop and advance company-wide initiatives and strategies.

Portland, Maine

• Directed Management Team and Team Members towards achievement of station's financial goals.• Managed budget implementations, employee reviews, training, schedules and vendor contractnegotiations.• Met 2018 scorecard goal and overall 2018 budget goal of +/- 3% with a -1.4%.• Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Portland, Maine

•Included 24/7 oversight of Nantucket and Martha's Vineyard seasonal airport stations, to include housing and meals for approximately 15 TDY employees on ACK/MVY.•Managed departmental budget, approving expenses and controlling costs to goal.•Manage a distributed workforce spread out between multiple locations.•Developed detailed plans and schedules, including goals, risks and resource allocation.

Bakersfield, California

• Directed Management Team and Team Members towards achievement of station's financial goals.• Managed budget implementations, employee reviews, training, schedules and vendor contractnegotiations.• Assessed reports to evaluate performance, develop targeted improvements and implement changes.• Started station from ground up to include all employee staffing, equipment projections, vendor choices and other startup items.

Mci - Kansas City International Airport

• Directed Management Team and Team Members towards achievement of station's financial goals.• Managed budget implementations, employee reviews, training, schedules and vendor contractnegotiations.• Assessed reports to evaluate performance, develop targeted improvements and implement changes.• Started station from ground up to include all employee staffing, equipment projections, vendor choices and other startup items.

Charlotte, North Carolina, United States

• Manage a classroom of up to 30 new and returning employees. • Deliver new hire and recurrent training in a classroom and in on-the-job setting.• Assessed reports to evaluate performance, develop targeted improvements and implement changes.• Maintain regulatory records and perform spot-audits in field cities.

Albany, New York, United States

• Directed Management Team and Team Members towards achievement of station's financial goals.• Managed budget implementations, employee reviews, training, schedules and vendor contractnegotiations.• Assessed reports to evaluate performance, develop targeted improvements and implement changes.• Started station from ground up to include all employee staffing, equipment projections, vendor choices and other startup items.

Portland, Maine