Jacob Martin Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon

Portland, Oregon Area

• Responsible for road-mapping, epic requirement definition, story creation, success criteria, prioritization, and development oversite for bringing a proprietary desktop and mobile sales enablement tool SaaS product to.
• Served as a scrum master on 3 unique products using Agile/Kanban methodologies – Stories (initial creation, backlog grooming, ordering, release planning, acceptance criteria), Meeting Facilitation (planning, review.
• Customer success coordination including end-user product training, tier 1-2 issue triaging & resolution, regular customer check-ins, new feature spotlight sessions.
• Troubleshooting and data-mining for application issues in AWS (DynamoDB, Cognito & S3).
• Creating and designing process flows based on user personas, use cases, along with mapping current/future state.
• Creating and prioritizing user stories to support custom development based on use cases to support and Agile development methodology in a Jira environment.

Portland, Oregon Area

• Oversees teams responsible for configuration, development and administration of Customer Information System (CIS), Corporate Website, Trade Ally Portal Website, Customer Relationship Management System (CRMS).
• Manages 12 full time employees along with up to 10 contract employees. (Develop, coach, mentor, train, issue resolution, and providing real-time feedback).
• Creates individual and team objectives based on corporate strategic goals and department strategies, establishes plans for execution, and ensuring accountability. Responsible for decision making, resolving issues to.
• Manages resources, plans milestones, and oversees deliverables primarily using Agile (Scrum & Kanban) and DevOps methodologies.
• Collaborates with business stakeholders along with internal IT partners (Architecture, Business Analysts, Security, Infrastructure, Telecom, Operations, & Quality Assurance) to ensure technical solutions adhere to.
• Manages work of the QA team with a focus on excellence, stakeholder involvement, and standardization while validating Test Plans, Test Cases, Test Execution Scrips, UAT Plans, and UAT Scripts provide appropriate.

• Developed and initiated standards for black box testing, software evaluation, and documentation and reporting standards for the Customer Information System (CIS), Corporate Website, Trade Ally Portal Website and IVR.
• Managed a team of 3 full-time employees and 3 contract employees. Coached, mentored, managed issue escalations, and provided real-time feedback.
• Partnered with upstream and downstream stakeholders at all levels of the organization to ensure improvements made create only positive impacts to our partners.
• Resolves issues by performing troubleshooting and diagnosis for IT supported systems that support a team that has an internal customer base of 300+ users.
• Oversaw testing efforts for industry leading real-time gas availability reporting multi-year capital project receiving 800 unique hits per month.
• Worked as the system admin for our Unified Communications platform supporting Avaya applications (Enterprise Portal, Callback Assist, IVR) supporting current systems including reporting, issue resolution, system.

• Responsible for prioritizing, designing, implementing, and executing automation scripts using Quality Center 10 and QuickTest Professional 10 (scripts created using.Net development) for the Customer Information System.
• Enabled the adoption of Scrum/Agile by working as the Scrum Master on multiple teams by leading sprint planning and story estimating, reporting on defect tracking/trending along with creating documentation and training.
• Responsible for test bed environmental set-up and coordination including troubleshooting environmental variables in a Development, QA, Staging, and occasionally the production environment for the CIS, Website, and IVR.
• Mentored the QA team on testing best practices, creating/maintaining/reporting on scripts and scenarios, SOX documentation and management/executive level reporting.
• Responsible for initial set-up, troubleshooting, and maintaining multiple browser configurations across numerous devices including Microsoft, Mac OS and mobile devices. This included resolving issues associated with.
• Maintained change management system ownership security to allow accurate assignment, auditing, and reporting.

• Responsible for planning, designing, creating, and executing manual (functional and regression) tests for a Customer Information System (CIS) system written in RPG, along with Web and VRU self-service functionality.
• Implemented QA processes to follow a standard change management process and associated release documentation.
• Created and maintained QA related documentation including test plans, test cases, test scenarios, test scripts, test matrices, defects/bug tracking, defect trends and evidence of testing.
• Created and enforced rules and procedures for Sarbanes-Oxley (SOX) compliance for CIS and executive-level reporting; created training documentation and presented to various workgroups.
• Facilitated requirements gathering sessions, participated in technical design and calculated ROI for system enhancements and capital projects.

• Managed CIS software releases by coordinating development efforts between numerous internal work groups, multiple development teams, and change management personnel.
• Executed, created and enhanced automated regression scripts (via Autotester) along with compiling run rate results for management reporting.
• Developed an understanding of the DB2 Database relationship, RPG development language, and Query400 analytic tools.
• Spearheaded internal customer inquiries regarding system inquiries along with thorough analysis and appropriate resolution.
• Created and maintained IS intranet site along with establishing coordinating training materials and company-wide presentations.

Bachelor Of Business Administration

Education record