Jacob Martin Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon

Portland, Oregon Area

• Responsible for road-mapping, epic requirement definition, story creation, success criteria, prioritization, and development oversite for bringing a proprietary desktop and mobile sales enablement tool SaaS product to market. • Served as a scrum master on 3 unique products using Agile/Kanban methodologies – Stories (initial creation, backlog grooming, ordering, release planning, acceptance criteria), Meeting Facilitation (planning, review, scrum), Reporting• Customer success coordination including end-user product training, tier 1-2 issue triaging & resolution, regular customer check-ins, new feature spotlight sessions. • Troubleshooting and data-mining for application issues in AWS (DynamoDB, Cognito & S3).• Creating and designing process flows based on user personas, use cases, along with mapping current/future state. • Creating and prioritizing user stories to support custom development based on use cases to support and Agile development methodology in a Jira environment. • Responsible for gathering, analyzing, and creating documentation regarding system requirements for both internal (SaaS development) and external custom development solutions. This includes (but is not limited to) background research, individual interviews, product elicitation sessions, and requirements review meetings. • Atlassian application administrator for both Confluence and Jira (Scrum, Kanban, and Next-gen Boards) and including creating & maintaining new boards/projects, updating workflows, maintaining users/permissions, along with executive leadership reporting. • Initiated, documented, tracked, troubleshooted and reported on application testing for internal SaaS and client products in a multi-OS, multi-browser, multi mobile device environment. • Responsible for client and potential client desktop and mobile application demos, environment building along with configuration set-up, testing, and documentation.

Portland, Oregon Area

•Oversees teams responsible for configuration, development and administration of Customer Information System (CIS), Corporate Website, Trade Ally Portal Website, Customer Relationship Management System (CRMS), SharePoint, and IVR•Manages 12 full time employees along with up to 10 contract employees. (Develop, coach, mentor, train, issue resolution, and providing real-time feedback).•Creates individual and team objectives based on corporate strategic goals and department strategies, establishes plans for execution, and ensuring accountability. Responsible for decision making, resolving issues to bolster momentum and delegating tasks and decision making to appropriate business stakeholders or IT partners. •Manages resources, plans milestones, and oversees deliverables primarily using Agile (Scrum & Kanban) and DevOps methodologies.•Collaborates with business stakeholders along with internal IT partners (Architecture, Business Analysts, Security, Infrastructure, Telecom, Operations, & Quality Assurance) to ensure technical solutions adhere to cybersecurity and IT development standards, customer level service level agreements, and utility regulations while maintaining product roadmaps and exceeding functional specifications. •Manages work of the QA team with a focus on excellence, stakeholder involvement, and standardization while validating Test Plans, Test Cases, Test Execution Scrips, UAT Plans, and UAT Scripts provide appropriate technical coverage and meet functional requirements. KEY ACCOMPLISHMENTS•Improved the accuracy of SOX reporting by creating standard templates, workflows, and enhanced the change management process for key financial controls. This resulted in a net savings of 900 annual billable hours and reduced the time to about 100 hours quarterly.

•Developed and initiated standards for black box testing, software evaluation, and documentation and reporting standards for the Customer Information System (CIS), Corporate Website, Trade Ally Portal Website and IVR.•Managed a team of 3 full-time employees and 3 contract employees. Coached, mentored, managed issue escalations, and provided real-time feedback. •Partnered with upstream and downstream stakeholders at all levels of the organization to ensure improvements made create only positive impacts to our partners.•Resolves issues by performing troubleshooting and diagnosis for IT supported systems that support a team that has an internal customer base of 300+ users. •Oversaw testing efforts for industry leading real-time gas availability reporting multi-year capital project receiving 800 unique hits per month. •Worked as the system admin for our Unified Communications platform supporting Avaya applications (Enterprise Portal, Callback Assist, IVR) supporting current systems including reporting, issue resolution, system upgrades, and daily maintenance•Provided test estimates, deliverables, documentation, and for key strategic multimillion dollar projects•Coordinated CIS, Website, and IVR releases which varied both in schedule and across multiple applications with various stakeholders. •Responsible for developing my team to ensure all test environmental set-up was completed prior to secondary stage testing which would include troubleshooting environmental variables including the core CIS system with core interfaces (Website, IVR, dispatch application, SAP, and CRMS). KEY ACCOMPLISHMENTS•Facilitated team building sessions resulting in improved communication, collaboration, resulting in a 15% increase in productivity rate (based on output).•Developed a mobile device test strategy which resulted in a 20% productivity savings directly related to the support of handheld mobile devices.

•Responsible for prioritizing, designing, implementing, and executing automation scripts using Quality Center 10 and QuickTest Professional 10 (scripts created using .Net development) for the Customer Information System (CIS), Corporate Website, and dispatch software. •Enabled the adoption of Scrum/Agile by working as the Scrum Master on multiple teams by leading sprint planning and story estimating, reporting on defect tracking/trending along with creating documentation and training materials. •Responsible for test bed environmental set-up and coordination including troubleshooting environmental variables in a Development, QA, Staging, and occasionally the production environment for the CIS, Website, and IVR systems. •Mentored the QA team on testing best practices, creating/maintaining/reporting on scripts and scenarios, SOX documentation and management/executive level reporting. •Responsible for initial set-up, troubleshooting, and maintaining multiple browser configurations across numerous devices including Microsoft, Mac OS and mobile devices. This included resolving issues associated with Exchange, device connectivity to internal and external networks, device backup and OS upgrades. •Maintained change management system ownership security to allow accurate assignment, auditing, and reporting.•Project lead for disaster recovery testing and major system upgrade testing.•Responsible for managing the CIS monthly build including all post implementation configuration changes. •Responsible for coordinating corporate website release which would include coordinating cross application teams. KEY ACCOMPLISHMENTS•Test lead for our website redesign project to create a test plan, deliverables, test cases, scripts, and regression documentation. Testing was completed using 14 different browser configurations for both Microsoft and Mac OS, along with supporting iOS, Android, Windows, and Blackberry mobile compatibility.

•Responsible for planning, designing, creating, and executing manual (functional and regression) tests for a Customer Information System (CIS) system written in RPG, along with Web and VRU self-service functionality using current test methodologies. •Implemented QA processes to follow a standard change management process and associated release documentation. •Created and maintained QA related documentation including test plans, test cases, test scenarios, test scripts, test matrices, defects/bug tracking, defect trends and evidence of testing.•Created and enforced rules and procedures for Sarbanes-Oxley (SOX) compliance for CIS and executive-level reporting; created training documentation and presented to various workgroups. •Facilitated requirements gathering sessions, participated in technical design and calculated ROI for system enhancements and capital projects.

•Managed CIS software releases by coordinating development efforts between numerous internal work groups, multiple development teams, and change management personnel. •Executed, created and enhanced automated regression scripts (via Autotester) along with compiling run rate results for management reporting.•Developed an understanding of the DB2 Database relationship, RPG development language, and Query400 analytic tools.•Spearheaded internal customer inquiries regarding system inquiries along with thorough analysis and appropriate resolution.•Created and maintained IS intranet site along with establishing coordinating training materials and company-wide presentations.

Bachelor Of Business Administration

Education record