Laura Mccoy Email & Phone Number

Developed and designed comprehensive training programs for a diverse, international workforce.Created new hire orientation materials and onboarding programs to ensure a smooth integration of new employees into the company.Actively collaborated with BPO teams to customize training to meet their specific needs and provided effective coaching while assessing.

Lynnwood, Washington, United States

-Perform an average of 40 career coaching sessions per week; flexing style, and resources to accommodate the needs of each customer.-Systematize multiple process following the LEAN methodology for the organization, reducing the capturing data time by an average of 2 hours per week. -Synthesize current business information to produce weekly reports and.

Greater Seattle Area

- Responsible for overseeing and leading a team of 10+ Customer Service Executives-Communicate goals so everyone understands them and their role in achieving them.- Promote productivity and quality standards.-Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and attendance.- Give detailed.

Greater Seattle Area

- Conducted classroom and virtual training to internal and to new hires enhance procedures and soft skills. - Planed, organized and developed training materials that met specific needs, which are identified based on data analysis, for new hire classes, and current agents based. - Effectively translated complex information into common terms.- Designed.

Bellevue, WA

• Addressed costumer’s service inquiries in a timely and accurate fashion.
• Gave accurate and appropriate information to answer question, troubleshoot issues andresolve complains.
• Worked with upper management to ensure appropriate changes were made to improvecustomer satisfaction
• Redirected call to the correct department.
• Maintained up-to-date records all times.
• Participated in ongoing training sessions.

Leon, Guanajuato

• Created instructional resources for use in the classroom.
• Planned, prepared and delivered instructional activities
• Created positive educational climate for students to learn in.
• Participated in ongoing training sessions.
• Created projects designed to enhance lectures.
• Created lesson plans.

Leon, Guanajuato

• Implemented lesson plans for teaching English as second language.
• Taught students from different levels from beginners to intermediate.
• Prepared students for TOEFL examination.
• Creation of workshops to develop techniques to study in a foreign country.
• Planned, prepared and delivered instructional activities
• Created positive educational climate for students to learn in.

Bachelor Of Business Administration - Bba

Teaching English As A Second Language, Teaching English As A Second Or Foreign Language/Esl Language Instructor