Jovan Wright Email & Phone Number

Stone Mountain, GA, US

Atlanta, Georgia, United States

Elk Grove, California

A Senior tech support role working independently in an inbound and outbound phone queue assisting frontline advisors and various customers diagnosing and troubleshooting their technical issues with Apple’s suite of professional and consumer applications. The customers’ singular point of contact, maintaining ownership until issue resolution. Utilizing chat.

Elk Grove, California, United States

Provide Technical support for over 20 creative applications to professional and consumer level users alike.How to Training in line with corporate goals and KPIs.Perform root cause analysis for technical issues and provideResolution to all parties satisfaction in line with corporate goalsand KPIs.Direct customers to approved 3rd party resources, training.

In a live environment my role is to monitor streaming television and radio feeds. Troubleshoot and identify issues with various feeds. Check the accuracy and quality of the archived audio and video files. Create detailed reports of any issues I observed and report those issues to the appropriate team member. Provide up to the minute updates of assigned.

West Oakland Branch

Provided community services and assisted with outreach efforts conducted by the branch managers. Shelved books, troubleshot computers, maintained library materials, cataloged materials, enforced library policy, performed database maintenance, facilitated circulation, and answered a variety of general and specific reference questions. Also, created and led.