Jennifer Celeste Email & Phone Number

Collaborated with various departments such as General Merchandise, Specialty Sales, and HR to align strategies and optimize processes, resulting in improved customer satisfaction, increased sales, and optimizing our team. Coordinated comprehensive performance dashboards and reports to track KPIs, identify trends, and communicate insights with the store leadership team to devise strategies to increase efficiency in operations. Experience setting and planning departments’ monthly/quarterly… Show more Collaborated with various departments such as General Merchandise, Specialty Sales, and HR to align strategies and optimize processes, resulting in improved customer satisfaction, increased sales, and optimizing our team. Coordinated comprehensive performance dashboards and reports to track KPIs, identify trends, and communicate insights with the store leadership team to devise strategies to increase efficiency in operations. Experience setting and planning departments’ monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals. Show less

Riverside, California, United States

Direct oversight of the Service and Engagement team, which included 70+ team members, providing coaching, training, and development to drive performance and achieve goals. Analyze sales trends and assess competition; leveraging customer feedback to make data-driven decisions on operations, team management, products, and how it impacts total store profitability. Manage team to effectively plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and… Show more Direct oversight of the Service and Engagement team, which included 70+ team members, providing coaching, training, and development to drive performance and achieve goals. Analyze sales trends and assess competition; leveraging customer feedback to make data-driven decisions on operations, team management, products, and how it impacts total store profitability. Manage team to effectively plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions. Show less

Riverside, California, United States

Led the redesign and implementation of a retrieval process, resulting in a notable 30% reduction in labor time and a consequent 10% decrease in operational costs. Employed strong multitasking abilities to maximize efficiency during peak service hours, orchestrating orders with an average wait time of 3 minutes within a 45-minute window. Managed the accurate processing and collection of guest payments; provided training to the team on POS system operations and transaction protocols, ensuring… Show more Led the redesign and implementation of a retrieval process, resulting in a notable 30% reduction in labor time and a consequent 10% decrease in operational costs. Employed strong multitasking abilities to maximize efficiency during peak service hours, orchestrating orders with an average wait time of 3 minutes within a 45-minute window. Managed the accurate processing and collection of guest payments; provided training to the team on POS system operations and transaction protocols, ensuring adherence to financial procedures and maintaining transactional accuracy. Show less

Managed in-store and online orders for up to 500 daily customers, overseeing the end-to-end process from order placement to fulfillment. Spearheaded a comprehensive restructuring initiative within the team to drive operational efficiencies and streamline customer success processes. Implemented strategies to expedite order processing, minimize errors, and ensure timely delivery, contributing to an average daily revenue of $12K+ and strengthening the organization's digital presence.

Managed the processing of online orders using a POS system; demonstrated proficiency in handling transactions and ensuring accuracy in order input, supporting the restaurant's revenue goals. Played a key role in enhancing customer engagement and loyalty, fostering a positive brand image and driving repeat business. Took initiative in organizing and maintaining various work areas within the restaurant environment.