John Navarrete Email & Phone Number

Phoenix, Az, Us

Tempe, Arizona, United States

Investigate and resolve escalated cases through various real-time support channels to find a solution for merchants who need assistance on the platform.Develop deep, subject-matter-level expertise on how DoorDash's Merchant Support processes, systems, and resources work, and how to triage, diagnose and resolve different issue types.Work closely with Account Owners and sales stakeholders to answer process, functionality, and workflow-related inquiries for their merchants and build confidence in Merchant Support among cross-functional teams.Leverage data queries, existing workflow documentation, and knowledge of internal systems to come up with out-of-the-box solutions when new issues arise.Solve problems where instructions may not exist, and help shape the support experience for New Verticals businesses.

Chandler, Arizona, United States

Manage high volume of inbound calls to assist Liberty Mutual and Safeco customers, third party carriers, claimants and vendors in the claim process.Review police reports, property damage and obtain statements to determine the extent of liability.Issue payments for auto damage, property damage, rental car companies, customers, body shops and vendors.Contact customers to respond to inquiries or to notify them of claim investigation results or any adjustments.Resolve complex, severe exposure claims, using high service oriented file handling.

Tempe, Arizona, United States

Collect medical information from patients, family members, or other medical professionals.Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into claim.Identify and code patient data, using standard classification systems.Review and discuss policy limits with customers, attorneys or medical professionals.Process healthcare paperwork and issue payments to medical providers.

Tempe, Arizona, United States

Review repair estimates with automobile repair shops to determine if the vehicle is a total loss or repairable.Examine photos, estimates, vehicle inspection reports and vehicle evaluation reports to discuss the total loss process with the owner and lien holder.Discuss policy limits and determine last day of rental and storage.Prepare proper documents and payment to owners, lien holders and vendors once settlement is complete.

Phoenix, Arizona, United States

Arrange for payment or establish payment schedules, based on customers' financial situations.Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.Advise customers of necessary actions and strategies for payment.Persuade customers to pay amounts due on auto loans/leases, or to return collateral.Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.

Yuma, Arizona, United States

Manage high volume of inbound calls to assist Allstate customers, third party carriers, claimants and vendors in the claims process.Leverage proprietary resources and computer applications to file new claims and bring existing claimsto resolution.Complete outbound customer contact and follow-up claim work to bring existing claims to resolution.Utilize critical thinking skills to discover better ways of working and resolve complex problems in ateam environment.Issue payments for auto damage, property/home damage, rental car companies, customers, body shops and vendors.