Joseph Yoon Email & Phone Number

- Protect the company’s assets through industry-leading surveillance equipment and data reporting programs- Oversee and hold all other departments accountable and make sure all policies and procedures are followed properly while maintaining a departmental impeccable reputation of integrity- Partner with other departments and present vulnerabilities and subordinate policy violations to senior leadership while also building positive, open, and effective relationships.- Develop new strategies for untapped use cases to streamline operational standards and address risks and threats - Gather and analyze intelligence and data through sensitive material to proactively and reactively identify and complete internal and external investigations of fraud or misconduct- Collaborate with federal agencies and local police departments (IRS, DEA, DHS, Treasury) regarding title 31 compliance, OFAC compliance, fraud, anti-money laundering, or investigating organized crime and criminal activity.- Write and review detailed oriented reports on a diverse and wide spectrum of incidents that are concise, accurate, clear, and well structured- Multi-task and make informed risk-based decisions in a fast-paced and challenging work environmentOnboard and mentor new employees to maintain the department’s high standard- Daily teaching and learning to increase knowledge of all table games rules, department specific responsibilities and policies, and company policies- Create and implement resources to assist colleagues in state and department mandated training and compliance

- Supervised and lead a team to reduce the store shortage and protect the company brand and assets while also achieving the highest performing location within the United States- Achieved detective of the month for the Mid-Atlantic region- Initiated investigations and interviewed dishonest employees using the Wicklander-Zulawski technique- Hands-on apprehensions of shoplifters and represented Macy's in court for prosecutions- Supervise and take responsibility for the departments risk-based decisions- Partnered with store executives and associates to support sales goals and maintain operation standards- Documented and reviewed shoplifting cases and customer incidents as well as medical emergency situations- Execute detailed audit procedures, including reviewing transactions, documents, records, reports, and policies and procedures for accuracy and effectiveness.- Document the execution of specific audit procedures ensuring that such documentation contains sufficient, competent and relevant evidential matter to support the conclusions rendered- Time management and multitasking to complete time sensitive and detail oriented projects and tasks - Collaborated with financial crimes division of local law enforcement agencies to combat organized crime

Oxford, Mississippi

- Shadow and assist the police officers and administrative staff.- Educated and exposure to daily law enforcement responsibilities and work lifestyle- Interacted with special units such as the metro and narcotics unit, detective unit, school resource officer unit, and swat.

Hattiesburg, Mississippi

- Supervised and managed team members to meet sales goals through excellent customer service- Implemented an inventory system and develop mechanisms to report revenue and costs, analyze business trends to develop effective sales promotions- Upgraded POS system to synergize with the inventory system project- Payroll management - Interacted with vendors to stay up to date on new products and trends.

Hattiesburg, Mississippi

- Ensured the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.- Adhered to Veterinary Protocol for all sick animals.- Acted as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service.- Provided quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services.- Maintains knowledge of pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.- Maintained job-related knowledge and express a passion for animal welfare and display integrity in the work area.- Maintained familiarity of all new products and services in order to be able to engage with customers regarding new product and services features and benefits.- Informed guests of upcoming adoption events and explain our Think Adoption First philosophy.- Maintained knowledge and expertise of all Partners in order to reference them as a resource as needed, to deliver an optimal guest experience.

Manassas, Virginia

- Assisted pet parents to find the best solutions and products for their pets.- Created sincere connections with pet parents to facilitate an easy check out process as a cashier and showing excellent customer service.- Ensured the safety of all living pets in the store - including fish, reptiles, birds, and small animals. - Played an integral role in merchandising, stocking, and pricing strategies.

Blacksburg, Virginia

- Provided customer service to students, faculty/staff, and community members contacting the space with questions about Breakzone reservations, rentals, and other concerns.- Directed and organized several types of recreation programs, including leagues and tournaments. - Assumed responsibility for programmatic marketing, event promotions, and administrative projects as directed by the recreation center manager.

Bachelor Of Science - Bs, Legal Studies, General

Dean's Honor Roll Cum Laude

Associate Of Arts - Aa

Dean's List