• Facilitate daily standup meetings to keep the team aligned and focused.• Track progress regularly and address any obstacles or blockers hindering team productivity.• Maintain a well-organized product backlog that reflects current priorities and business needs.• Prioritize backlog items based on their impact on business value and stakeholder feedback.• Ensure user stories are clearly defined with detailed acceptance criteria for development clarity.• Ensure sprint backlog items are well-defined and ready for development before each sprint begins.• Lead the estimation process to assign story points, ensuring accurate workload planning.• Organize and lead requirement gathering meetings, documenting and clarifying requirements.• Translate business needs into technical requirements and actionable user stories for development.• Review UX screens and designs to ensure they align with the overall product vision and user needs.• Provide constructive feedback to UX/UI designers based on user stories and acceptance criteria.• Foster collaboration between the development team, designers, and stakeholders throughout the project.• Engage in discussions with the development team to address questions and refine solution approaches.• Analyze complex business problems, proposing and recommending viable solutions.• Communicate effectively with business stakeholders to understand their requirements and expectations.• Present proposed solutions to stakeholders, gaining their buy-in and approval.• Act as the primary point of contact between the development team and stakeholders, ensuring clear communication.• Keep stakeholders informed about project progress, changes, and any potential impacts.• Lead sprint planning meetings to define sprint goals and plan work effectively.• Organize sprint review meetings to demonstrate completed work to stakeholders.• Participate in sprint retrospective meetings to reflect on team performance and identify areas for improvement.

Responsibilities: Spearheaded migration projects involving complex data sets and legacy systems, leveraging over my experience in Business System Analysis. Conducted thorough analysis of existing business processes and data structures, identifying areas for improvement and optimization during migration initiatives. Collaborated with cross-functional teams, including IT, operations, and end-users, to gather and document comprehensive business requirements for successful migration execution. Applied strong domain knowledge in the financial sector to ensure seamless migration of investment and asset management data, minimizing disruptions to critical business operations. Utilized practical experience in data analytics, employing various tools and techniques to assess data quality, integrity, and mapping requirements for migration projects. Led the development of detailed migration plans, ensuring alignment with business goals, regulatory requirements, and industry best practices. Worked closely with technical teams to define data extraction, transformation, and loading (ETL) processes, ensuring accurate and efficient data migration. Coordinated testing phases, validating data accuracy, and collaborating with QA teams to address any discrepancies before final migration. Facilitated stakeholder workshops and training sessions to ensure a smooth transition and user adoption post-migration. Demonstrated effective communication skills in a virtual, multi-site environment, fostering collaboration and transparency throughout migration projects. Engaged with Agile delivery methodologies, utilizing tools such as Jira and Confluence to streamline project management, tracking, and reporting.Achievements: Implemented data quality measures that reduced post-migration issues by 25%, enhancing the overall reliability of migrated data.

Responsibilities: Conducted comprehensive business analysis for Savings and Income (investment) management projects, collaborating with stakeholders to define requirements and ensure alignment with business objectives. Leveraged my experience in a dynamic Investments and Capital Markets environment, contributing to the successful execution of various projects. Demonstrated strong domain knowledge in investment financial instruments and asset management, providing valuable insights during project planning and execution. Led data analytics initiatives, overseeing data collection, analysis, and modeling to derive actionable insights for informed decision-making. Utilized practical experience in data extraction, employing reporting tools such as SQL and Tableau to generate meaningful reports and dashboards for stakeholders. Showcased a track record of effective and efficient project delivery in a virtual, multi-site environment, ensuring seamless collaboration and communication across diverse teams. Applied Agile delivery methodologies, using tools like Jira, Confluence, and Miro to facilitate project planning, tracking, and communication within cross-functional teams. Developed and refined technical user stories, enabling clear communication between business and development teams and fostering a shared understanding of project requirements. Demonstrated a solid understanding of the software development and deployment life cycle, actively participating in all phases to ensure successful project outcomes. Achievements: Successfully implemented data analytics solutions that enhanced decision-making processes, resulting in a 20% improvement in portfolio management efficiency. Led the adoption of Agile methodologies in the project delivery process, improving collaboration and reducing time-to-market by 15%. Received recognition for delivering high-quality technical user stories, contributing to a 10% increase in development team productivity.

Responsibilities: Led the analysis and requirements gathering for front-end user interface enhancements in insurance projects, combining expertise in business analysis and a focus on user experience. Collaborated with insurance domain experts, UI/UX designers, and development teams to define and document business requirements for intuitive and client-centric front-end solutions. Conducted extensive stakeholder interviews and workshops to capture requirements, identify pain points, and understand end-users' expectations for front-end enhancements. Demonstrated a deep understanding of insurance processes, policies, and regulations to effectively translate business requirements into user-friendly front-end interfaces. Utilized data analytics skills to assess user behavior and feedback, providing valuable insights for continuous improvement of front-end applications. Collaborated with cross-functional teams to implement Agile methodologies, ensuring iterative development and timely delivery of front-end enhancements. Facilitated user acceptance testing (UAT) sessions, incorporating feedback to refine front-end UI designs and functionalities. Engaged with development teams to create detailed technical specifications, guiding the implementation of front-end features and ensuring adherence to design principles. Leveraged expertise in responsive design to optimize user interfaces for various devices, enhancing accessibility and user satisfaction. Actively used tools such as Jira, TFS, Visio, Bizagi and collaborative design platforms to streamline project management and communication. Achievements: Successfully led the front-end UI redesign of an insurance servicing process, resulting in a 20% improvement in user satisfaction and a 15% reduction in processing time. Introduced user-centric design principles, leading to a 25% decrease in user-reported issues and a 30% increase in overall system usability.

Responsibilities: Initiated the end-to-end analysis and implementation of Policy Administration Systems (PAS) within the insurance domain, leveraging 5+ years of Business System Analyst experience. Collaborated closely with business stakeholders, underwriters, and IT teams to define and document business requirements for the seamless integration of Policy Admin systems. Applied a strong understanding of insurance products, policy lifecycle, and regulatory compliance to ensure alignment between business needs and system capabilities. Conducted comprehensive stakeholder workshops to elicit and prioritize requirements, addressing critical aspects such as policy issuance, underwriting rules, and claims processing. Led the development of detailed business process models, user stories, and functional specifications to guide the design and configuration of the Policy Admin system. Worked closely with software developers, system architects, and quality assurance teams to ensure accurate and efficient implementation of policy administration functionalities. Demonstrated proficiency in Agile methodologies, utilizing tools like TFS and HP QC to facilitate iterative development and ensure project timelines were met. Conducted user acceptance testing (UAT) sessions, coordinating feedback from business users to refine system functionalities and enhance user experience. Provided ongoing support and training to end-users during the post-implementation phase, ensuring a smooth transition and optimal utilization of the Policy Admin system. Achievements: Introduced automation features in the servicing and claims processing module, reducing manual efforts by 20% and improving claims processing efficiency. Received commendation for effective communication and collaboration, leading to the successful implementation of multiple Policy Admin System enhancements.

Responsibilities: Led the analysis and maintenance efforts for Policy Servicing and Claims modules within the Policy Administration System (PAS), combining my expertise in Business Analysis. Collaborated with business stakeholders, including underwriters, claims specialists, and IT teams, to gather and document requirements for ongoing enhancements and maintenance of the Policy Admin system. Applied deep domain knowledge in insurance, specifically focusing on policy lifecycle management, servicing, and claims processing, to ensure the effective alignment of system functionalities with business needs. Conducted regular stakeholder workshops and interviews to understand evolving business requirements and prioritize system maintenance activities. Oversaw the development of detailed business process models, user stories, and functional specifications for Policy Servicing and Claims modules, ensuring accurate system updates. Collaborated with development teams to implement changes, enhancements, and bug fixes in the Policy Admin system, following best practices and maintaining data integrity. Conducted impact analysis for system changes, identifying potential risks and providing mitigation strategies to ensure minimal disruption to ongoing business operations. Engaged in user acceptance testing (UAT), coordinating testing activities with business users, and validating system changes to guarantee quality and adherence to requirements. Provided expert guidance and support during system maintenance, troubleshooting issuesAchievements: Successfully implemented critical enhancements to the Policy Servicing module, reducing policy modification processing time by 25%. Led a team in the resolution of a complex claims processing issue, resulting in a 30% improvement in claims adjudication accuracy. Received recognition for maintaining high data quality and system reliability, contributing to a 15% reduction in system-related incidents.

Responsibilities: Supported the testing phases of system enhancements, including user acceptance testing (UAT), by coordinating test cases, tracking issues, and collaborating with QA teams. Involved in creating IRF (Incident Reporting Form) for the identified bugs during testing Training the new joiners by giving functional and technical knowledge related to the project Completed short term reconciliation project in Houston, Texas office of Today’s option Provided critical support to senior business analysts and project teams in the analysis and enhancement of insurance systems, focusing on Policy Servicing and Claims Administration. Assisted in gathering, documenting, and prioritizing business requirements for Policy Administration Systems (PAS) maintenance and claims processing improvements. Collaborated with cross-functional teams, including business stakeholders, IT professionals, and end-users, to ensure a thorough understanding of system functionalities and user needs. Engaged in routine communication with end-users to gather feedback, address queries, and provide assistance in navigating insurance systems. Supported the testing phases of system enhancements, including user acceptance testing (UAT), by coordinating test cases, tracking issues, and collaborating with QA teams. Achievements: Played a key role in the successful rollout of Policy Servicing processing system update, contributing to a 15% improvement in efficiency. Received positive feedback from end-users for providing timely and effective support, enhancing overall user satisfaction with insurance systems