Jyotsna Sharma Email and Phone Number

1. Lead: Concentix, Hyderabad Jul’ 2019 - Aug' 2020-Lead a team of 15-20 resources and ensure all performance metrics as per client SLA are met and exceeded -Familiarize the team with the client needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance. -Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency. 2. Subject Matter Expert: Concentrix, Hyderabad May’ 2018 - Jul’2019 -Ability to observe, analyze and give constructive feedback -Provide regular process updates to Client and to team -Ability to identify training needs of quality teams and accordingly impart training to team members -To develop strong interpersonal relationships with team, to cohesively bond them together with the company and integrate them with the vision and core values -To be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement -To be a single point of contact with the team and the senior management through effective communication on key deliverables -To periodically interact with the middle and senior management of client companies -Analytical and logical reasoning, numerical skills -Knowledge about current affair and social media -Expertise in Excel and PowerPoint -Flexible in working in all shifts as per business requirement

Review the content (social media) and ensure it is safe and secure for end user -Provide second level support to team as and when required -Provided support in successful ramp up of 250 employees in a period of 2 months -To ensure adherence to all Global and Local procedures. -Compliance with policies and procedures. -Add value via continuous quality improvement.