Provided invaluable expertise to the VA on issues pertaining to 508 compliance, accessibility, and usability of applications for impaired veterans, resulting in highly effective and inclusive applications. Contributed to brainstorming and wireframing, creating prototypes, product testing, and developing multiple versions to achieve the desired user experience.• Developed innovative and effective solutions improving accessibility and usability for all users by leveraging an understanding of the challenges faced by veterans with disabilities.• Ensured that the applications met the unique needs of veterans with disabilities, and were accessible and inclusive for all users while working collaboratively with the VA.

Provided technical leadership in developing, evaluating, and modifying prototypes to support evolving hardware and software application development. Led the development and application of software design/usability processes in the investigation of technical problems while building and scaling the product design team from scratch as the first employee on the product team at a Series A startup. Enabled the successful initiation of the first few project builds by developing compelling design stories.• Led the development of a comprehensive Axure prototype that proved vital for demos during research, technical briefings, and board member review meetings.• Successfully built and launched a new product team by recruiting and hiring product designers, UX writers, and UX researchers.• Developed and maintained design libraries and revisions for two distinct design products, including the development of design tokens and a component library.• Introduced and implemented the use of design tokens that virtually removed engineering questions, thus creating a common vocabulary for the product entities.

Orchestrated technical support in defining the product vision, requirements, and success criteria directly contributing to a highly successful healthcare product while setting the guidelines for the product design team as the first employee on the Product Design team by collaborating with senior management. Conceptualized and communicated intended user experiences by developing information architecture, process flows, wireframes, journey, and eye-tracking studies, and user research according to requirements. Presented design work to the product team, executive leadership, physicians, and project stakeholders for review and feedback.• Significantly improved product design and functionality by completing three UX research projects, including developing and delivering detailed user-interface specifications for the final product design.• Developed a detailed Axure prototype that proved vital for sales, research, and board member reviews, resulting in positive feedback and strong support for the project.• Facilitated the successful initiation of the first few project builds, setting the stage for continued growth and success by drafting persuasive design stories.

Provided directional leadership in defining and driving exceptional user-experience design deliverables across products and initiatives. Oversaw several UX research projects, providing invaluable insights leading to significant improvements in product design and functionality, ultimately resulting in highly satisfied users. Led all aspects of talent development, tactical, strategic design, and user research.• Led the research and UX/UI product design of three shipping products (Ayva, EQIP, Ayva Treat5), resulting in highly functional and skillfully designed products.• Enhanced user experience and engagement by collaborating with voice and gamification contractors, resulting in highly engaging and intuitive products.• Ensured consistency across products and design iterations, and maintained a high standard of design excellence while developing and managing the design library.

Established user interaction and interface solutions, including systematically testing assumptions, gathering and interpreting user research, iterating on user feedback to improve products, and evaluating them post-launch by liaising with the product and UX teams. Played a leadership role in various projects, resulting in highly successful outcomes while serving as a Principal UX Architect.• Optimized user experience for stakeholders and end-users by collaborating with cross-functional teams, resulting in highly satisfied users and stakeholders alike.• Steered development of highly effective and visually stunning products, including creating a prototype allowing PG to sell 30M in licenses by conducting extensive analysis, designing, and prototyping highly responsive solutions, and building a comprehensive patterns library.

Led UX and design on multiple responsive web projects, implementing an atomic design methodology. As lead for Enterprise Tools, collaborated closely on product planning and execution with key stakeholders across Humana’s Product, Business, and Development teams across the country; and partnered with my visual designers in India, Kentucky and Chicago to produce intuitive, delightful user experiences. Built a responsive widget Axure library and iterated on the responsive template. Led teams of 2-5 on multiple projects.

Travelled to client sites for a mobile application agency; fact-finding to create storyboards later presented to client’s executive teams mapping a complex application. Created a proof of concept with Windows Presentation Layer utilizing touch motion. Worked with tools for cognitive load, red route usability, and employed various muscle tension prevention techniques to ensure that the interface was ergonomically sound.

Dedicated UXA for world’s largest industrial supply company’s Quotes and Sourcing. Assisted on overall improving of the site Good to Great, as well as, on the Order Management System. Worked closely with design and product managers to take designs from high-level concepts through implementation. Mentored colleagues ideation, wireframing, flows, application mapping, storytelling, and prototyping.

Designed interfaces for one of the world’s largest interactive agency’s clients including AT&T’s Digital Life product with a responsive design interface and iPad and iPhone applications. Redesigned State Farm’s mobile site to encompass new technologies. Extended that same site to add more data with a faster navigation path.

Re-envisioned multinational web hosting and technology infrastructure company’s national brand sites, from product placement to page layout. Created personas and wireframes and contributed heavily to final design.

Principal UX architect for e-commerce consulting firm on large national brand sites and smaller eCommerce sites. Created personas and wireframes that transformed clients’ internet presence.Notable Clients: Bludot.com Evanity.com, Embarcadero, Simple Human

Designed web based and CMS information architecture, directly responsible for user experience, low and high fidelity wireframes and implementing user-centered design practices at Oprah Winfrey’s production company. Updated eCommerce practices of store front resulting in significant increase in sales and return visits, as well as, a major reduction in orphaned carts.

User Experience and Software Architect for full-service interactive agency. Assisted withtechnical sales, proposal creation, and project bidding. Created functional specifications, wireframes, UML diagrams, Illustrations, and participated in persona creation. Evaluated eCommerce and CMS applications for clients.Notable Clients: Gold Coast Tickets, Grainger, TCS

Information Architect for backend applications, as well as, DBA and 2nd tier support for the server networks for IT hardware and software reseller. Mentored in development standards, data scheme and XML schema designs.

Contracted to JDM Infrastructure.

Performed front-end development for US Air Force portal application, using Flex builder 2.0.

Designed and led implementation effort to build a server platform for the efficient, reliable, and secure hosting of online auto sales. Continuously adapted platform design and implementation to swiftly-changing requirements.

Instrumental in creating an Internet practice to supplement the data warehousing focus of the company. Led and architected a large scale Oracle Application Portal project for University of Texas Business School.

Built video onDemand , as well as, streaming technology. Recruited and managed entire technical staff for internet start-up, Built the initial proof of concept and maintained a hands-on approach often playing the role of developer, tester and architect on this combination Delphi/C++/Java application. Found and retained several avenues of funding.

Managed consulting practice for internet agency. Oversaw implementation of multimillion-dollar system integration projects for Fortune 500 companies.Architected and managed the day-to-day design production of McDonald’s Corporation intranet.