Microsoft Exchange Specialist.Administering Multi Clients environments (Desjardins, Cirque Du Soleil, Bank National, Royal Bank, City Of Ottawa, City Of Torronto, and others).

Analyze user's requirements, and design and develop system architecture and specificationsResearch, design, develop and integrate computer and software to support the organizations roadmapDevelop and conduct design verification simulations and prototype bench tests of new technologySupervise, inspect and provide support during the installations, implementations and upgrades.Research, design and develop information and communication system network architectureResearch, evaluate and integrate network system and data communication hardware and softwareAssess, document and optimize the capacity and performance of information and communication system networksMaintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipmentEvaluate and install computer hardware, networking software, operating system software and software applicationsMonitor the performance of computer systems and networks and to co-ordinate access and use of computer networksProvide problem-solving services to network usersInstall, maintain, troubleshoot and upgrade computer hardware and softwareImplement network traffic and security monitoring software, and optimize server performancePerform routine network start up and close down and maintain control recordsPerform data backups and disaster recovery operationsConduct tests and perform security and quality controlsControl and monitor e-mail use, Web navigation, and installed softwarePerform shell scripting or other basic scripting tasks

Maintain IT procedures and Best practices dedicated to the local officeAssists in recruitment and proper staffingWorking with Global IT team on installing & maintaining the local IT environmentMaintain local backup proceduresEnsure that all activities directly related to project specific requirements are coordinated within IT OperationsInstalling & Managing local license servers for the Engineering applications (PDMS, Bentley Select Server, AutoCAD & Caesar II)Provide local quotations on services and equipment based on requirements for purchase & handling local vendor selectionEnsure that the installation, configuration and updates of all installed Systems and applications are executed at the agreed date and are non interrupting for the agreed service level for the usersAnalysis & Assigning correct priorities to the reported problemsControl of the problem solving processCreate and maintain documentation, procedures and work practicesDefine and implement service levels after agreement with usersPlanning of future growth and changesShow the flexibility and ensure proper hand-over with regards to The replacement of colleagues during illness and holidays, The provision of assistance to other colleagues with heavy workload when possible/desirable, The managing/learning of current future working methods and software applicationsManaging the connection replacement & upgrade project for Cairo office by Installing a new dedicated Fiber connection with bandwidth capacity up to 2.5 Gbs)Participating in the company Active Directory & Mail transition projectsPlan , design & implement the local IT infrastructure for CBI Cairo office according to the corporate standardsWork in cooperation with the company TQM department to gain the certificate of ISO 9001: 2008

include but not limited to the following :- Lotus notes Server Administration.- Assisting Staff on Lotus Notes Client use (archiving, database access, ect).- Administering all servers according to group IT procedures. ( Active Directory , Mail server , SQL server).- Daily Backup (part of data protection procedures) - Backup including Lotus notes, File Server, SQL databases & Active Directory Using VERITAS.- Maintaining the office network (Router , NAT , Rack contents).- Maintaining and replying to requests for all Macs (OS9.0, OS X), PCs and Laptops (minor hardware and software maintenance).- Handling all printers and scanners problems.- Maintaining SAV CE structure ( Server & client).- Maintaining Cairo office IT inventory data up to date.- Monitoring Cairo office IT spending & fixed assets control.- IT department filing and upkeep: keep all purchasing and maintenance records.- Securing Suppliers and Vendors quotation and handling orders and deliveries.- Performing test for new projects under study for the group in Cairo office.- Responsible for the roll out of IT projects in Cairo office.- Responsible for the updating of IT related databases for Cairo office (timesheet, computing resources, library system, creative archives . ECT).- Maintaining a daily record of the department work.- Handling all Blackberry issues at JWT offices in Middle East (Handheld Setup, users registration).- Yearly IT Budget planning.Achievements:- Participate in the IT transition project from TMI to JWT "Starfish" at UAE (Dubai).

- Installing, Configuring & Maintaining current IT environment. - Managing local office network (Active Directory, File & Print Server).- Managing & Maintaining Lotus domino R 7.0.- Maintaining the whole system backup.- Managing the finance application & database server based on SQL 2000.

- Installing, Configuring & Maintaining current IT environment.- Managing local office network (Active Directory, File / Print Server & proxy server).

- IT Budgeting.- LAN Design & Installation (Switching, Routing).- Servers Installation & administration (Active Directory, Exchange 2003, ISA 2004).- Maintaining and replying to requests for all Macs (OSX), PCs and Laptops.- Maintaining SAV CE structure (Server & client).- Design & perform data backup strategy for the site.- Maintaining office IT inventory data up to date.- Securing Suppliers and Vendors quotation and handling orders and deliveries.