Justin Zonay Email & Phone Number

United States

United States

Managed technical support escalations and provided comprehensive support for Jabra's customers, sales teams, and business partners as a senior technical resource and subject matter expert.Played a crucial role in resolving complex technical issues, contributing to the enhancement of Jabra's product offering and customer trust.Collaborated closely with Sustaining Engineering and R&D teams offering insights for process improvements, product development, and broader business practices to enhance overall efficiency and innovation.Built and maintained robust relationships with key internal stakeholders, ensuring seamless communication and alignment of technical strategies with business goal.Fostered an environment of continuous learning and collaboration through training sessions and workshops, disseminating crucial technical, industry, and product knowledge across departments.Developed training materials, internal processes, and standardized practices to enhance operational efficiency and ensure a skilled and knowledgeable workforce.

North American lead for Collaboration portfolio product support.Played key role in establishing collaboration device support after Jabra’a entrance into the global videoconferencing device market.Provided pre-sales engineering guidance for Jabra’s sales teams and collaboration customers.Participated in the development of current and future products by offering industry insight and feedback on product portfolio and support and pre-sales processes.Educated multiple departments on industry standards, practices, decision making, and terminology.

Boston, Massachusetts

Planed, launched, and supported video conferences, webcasts, and high profile live events while coordinating with stakeholders to ensure success.Maintained and managed firm's global audio/video conferencing infrastructure including hardware, software, and resource allocation.Troubleshot issues relating to audio/video conferencing technology and coordinate with vendors/staff for problem resolution.Trained other IT staff members to support video conferencing setups, end point configurations, and hardware troubleshooting.Developed and maintained documentation on A/V and conferencing environment including operational guidelines, processes, and procedures.Filmed, edited, and produced content for internal and investor communications and events.Conducted market and product research for testing and implementation.

Manchester, Nh

Conceptualize, design, and deliver a wide range of internal and external video productions to meet client's business objectives.Determine production needs according to client budgets and objectives.Create digital content and motion graphics for productions and web use.

Nashua, Nh

Producer for digital content and motion graphics for live productions, television, corporate content, and web.Involved in all steps of production process: Camera operator, audio, editing, graphics, technical direction, creative services, webcasting, and web design.

Manchester, New Hampshire

Live event producer for 14,000 seat arena events and American Hockey League games.Produced features, commercials, promotional spots, etc. for television, in-house signage, and website.Creative lead for sponsor-related material.Produced largest indoor fireworks display in the country.

Ba, Marketing

Activities and Societies: Media production/MarketingStudied marketing and digital media.

High School Diploma

Activities and Societies: Lacrosse, Football, Athletic ManagementGeneral HS education.