- Investigate and resolve complex software bugs using debugging tools like Datadog and database querying tools like Snowflake- Collaborate with product and engineering teams to identify, troubleshoot, and resolve recurring technical issues- Design and implement troubleshooting frameworks that streamline issue resolution- Develop and maintain technical documentation, enhancing internal knowledge bases for faster troubleshooting and resolution- Proactively identify potential software and platform issues, implementing preventative measures to avoid customer-impacting incidents- Track and manage bugs using Linear, ensuring timely resolutions and improved product quality- Contribute to the development of support tools using Retool, increasing efficiency in resolving front-end technical challenges- Developed custom scripts in Bash to automate repetitive support tasks, optimizing team workflows and improving efficiency- Assisted with database management and optimization, using MySQL and Snowflake to support data integrity and troubleshoot system performance issues- Supported continuous integration and delivery (CI/CD) pipelines, ensuring stable deployments across Kubernetes-managed environments

- Worked on all phases of the software development lifecycle, including design, implementation, iteration, and testing- Led the design and modeling of new databases, optimizing data management and retrieval processes to improve performance- Developed REST APIs to handle user search and delete requests, enhancing system functionality and user experience- Led the full stack development of a 2FA authentication microservice using Twilio, Speakeasy, and JWT, improving security and consistency across the CRM and client portals- Implemented theme toggling functionality to enhance accessibility within the CRM, catering to diverse user needs- Automated CI/CD pipelines for consistent and stable deployments, leveraging AWS and Kubernetes for scalable infrastructure- Collaborated closely with cross-functional teams, including designers and product managers, to deliver key features and components for the MVP