Jéssica Rabelo Email and Phone Number

MBA graduating student in Project Management from USP, bachelor’s degree in Business Management with emphasis in Marketing and bachelor’s degree in Business Logistics, with international experience and proficiency of English language, with extensive experience in the area of T&D and Customer Experience, working in large national and multinational companies, highlighting the segments of analysis’ solutions and granting of credit, marketing, digital certification, and credit bureau for companies of all segments. Expertise in planning strategies and managing Human Capital guidelines focused on training talents and successors for organizational structure (DHO). Solid experience in planning strategies and managing guidelines to offer a quality service, customized and personalized to the client, focusing on their journey, experience and success related to the service provided. Strong performance with quality control, analysis, and mapping of processes, to contribute to the continuous improvement of operational flows. Active participation in the realization of LNTs with managers, as well as conducting technical and behavioral training for service and relationship teams. Solid knowledge in performance evaluation, preparation of management reports, monitoring of indicators and presentation of results for support in decision making. Professional with experience in audit processes and highly qualified to work as a team, dedicated to functions, focused on results and customer satisfaction/ retention.Keywords: Training and development, DHO, talent training, LNT, customer experience, customer success, customer jouney, customer service, customer relationship, customer retention, process analysis, process mapping, quality control, continuous improvement, process improvement, management reports, KPYs