Kathryn Anderton Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Founded and led the Clinical Services department, translating the needs of the customer, market, and sales team into actionable development efforts by the Product team.
• Conducted review of PI objectives to ensure alignment of dev team resources to company strategy, eliminating non-critical features resulting in a 28% carryover reduction.
• Led efforts to secure NCQA Prevalidation in Population Health Management, marking the company as the 21st vendor nationally to achieve status, strategically positioning it to support larger accredited organizations.
• Identified customer awareness gap in released features then launched 'Clinical Cliff Notes,' a video series highlighting key features, resulting in a reduction of support tickets related to feature releases and an.
• Discovered internal product knowledge deficit and implemented a structured training program improving understanding by 18%, enhancing client issue resolution, and fostering cross-functional collaboration.
• Elevated sales initiatives through comprehensive product demonstrations tailored to client needs, playing a pivotal role in securing a substantial $200k Annual Contract Value deal for the organization.

Pittsburgh, Pennsylvania, United States

• Collaborated with the Product team by integrating clinical insights into features that streamline customer workflows, leading to a reduction in feature implementation time, and optimizing overall product performance.
• Authored over 20 white papers and other marketing assets, resulting in over 5K views, effectively engaging clinicians and strengthening organizational presence.
• Streamlined client onboarding by implementing an e-learning system reducing the clinical team demands by 17%, and increasing capacity for billable consultative hours to drive incremental revenue.

Detroit, Michigan, United States

• Utilized motivational interviewing to drive behavior change in Medicare Advantage members resulting in a ~15% reduction in overall patient utilization through personalized care plans and targeted gap closure initiatives.
• Developed and implemented a quality-tracking, care management tool, achieving a personal quality score of 97%, and conducted team training for the tool leading to a 16% increase in team quality score.
• Leveraged strong interpersonal skills and clinical expertise to foster collaboration among healthcare providers, optimizing care coordination and population health, and consistently maintaining patient satisfaction.

Trenton, Michigan, United States

• Led a nursing team on a 34-bed unit, overseeing acute care for neurology and cardiac patients, increasing nursing staff retention by 32%.
• Fostered a culture of continuous improvement by acting as a Kaizen coach, guiding teams in identifying and implementing process enhancements, resulting in increased compliance related to infection control by 26%.
• Enhanced quality measures as the unit educator through comprehensive audits and strategic action plans, implementing targeted educational interventions resulting in a 30% reduction in fall incidents on the unit.

Starkville, Mississippi, United States

• Enhanced overall operational efficiency by implementing automated workflows utilizing EHR data to generate simplified patient rounding tools, eliminating manual efforts and increasing daily patient capacity by 33%.
• Effectively bolstered revenue streams by successfully obtaining CLIA licensure, facilitating the transition to in-house lab testing, diminishing reliance on outsourcing, and increasing monthly billable services by ~$15k.
• Successfully integrated Meaningful Use measures into EHR system, achieving 100% compliance in seamlessly incorporating clinical lab-test results, enhancing data-driven decision-making for improved patient care.

Starkville, Mississippi, United States