Beth Thompson Email & Phone Number

United States

Florida & Alabama

• Directly manage 15 reports and 3K+ employees indirectly while overseeing all operations across 26 facilities with 23K+ annual cases, ensuring compliance and policies are adhered to, resulting in successful internal audits• Mentor and develop employees, successfully leading 12 managers to grow within the organization and reach professional goals, including location and general managers running 2+ facilities• Manage a $14.5M annual budget, overseeing all back of the house operations… Show more • Directly manage 15 reports and 3K+ employees indirectly while overseeing all operations across 26 facilities with 23K+ annual cases, ensuring compliance and policies are adhered to, resulting in successful internal audits• Mentor and develop employees, successfully leading 12 managers to grow within the organization and reach professional goals, including location and general managers running 2+ facilities• Manage a $14.5M annual budget, overseeing all back of the house operations, facility maintenance, equipment maintenance, supplies, new building, PPE, personnel, and a 2K+ vehicle fleet• Meet 100% OSHA compliance while enforcing all safety policies and procedures, ensuring mechanical and equipment safety to reflect positive and zero-penalty outcomes with internal auditing processes• Successfully completed the Leading with Dignity – Internal Training for Communication Leadership course, resulting in furthering capabilities as an executive leader within the organization Show less

Tampa, Florida, United States

• Managed 70 employees within a large combo operation of 3 facilities in Florida (STEI Acquisition), overseeing upwards of 700 cases a year and achieving a $4M yearly revenue• Oversaw all sales responsibility and direct client interfacing activity, resulting in retaining 20-30% profit to the bottom line for P&L• Integral to merging operations for a massive acquisition with the 2nd largest company in the industry and focused on training the facility and employees on completely new SCI… Show more • Managed 70 employees within a large combo operation of 3 facilities in Florida (STEI Acquisition), overseeing upwards of 700 cases a year and achieving a $4M yearly revenue• Oversaw all sales responsibility and direct client interfacing activity, resulting in retaining 20-30% profit to the bottom line for P&L• Integral to merging operations for a massive acquisition with the 2nd largest company in the industry and focused on training the facility and employees on completely new SCI systems, processes, operations, record keeping, and company culture, finishing the transition in under 1 year Show less

Brandon, Florida, United States

• Led a team of 30 within 3 facilities in a medium-size combo operation in Florida, achieving 300 cases yearly to reach $1M+ and 40-50% profitability YOY• Utilized strategic recruiting and workforce planning to stabilize operations and influence growth business, hiring key talent and leading profitability increases between 30-40% throughout the multiple facilities• Incorporated customer service processes and procedures to increase business brand, improving responsiveness and leading to… Show more • Led a team of 30 within 3 facilities in a medium-size combo operation in Florida, achieving 300 cases yearly to reach $1M+ and 40-50% profitability YOY• Utilized strategic recruiting and workforce planning to stabilize operations and influence growth business, hiring key talent and leading profitability increases between 30-40% throughout the multiple facilities• Incorporated customer service processes and procedures to increase business brand, improving responsiveness and leading to client referrals to increase revenue• Led and implemented programs to carry out company key initiatives, successfully training 10 sales and arranging directors with customer service training, resulting in significantly improving client satisfaction and profit simultaneously• Developed talent within and established a mentorship approach, resulting in 5 key employees promoted to multilevel management• Worked on two grassroots ground-floor projects: Funeral Director Training & Recruiting Program and Contemporary Certification Program for Funeral Directors, utilizing workforce development to recruit specifically out of Hospitality Management candidates to align with the new culture of “celebration of life” ceremonies, resulting in training 12 individuals and placed in facilities throughout Florida• Successfully furthered training by completing Supervisory in Action – Internal Course on Communication and Leadership Show less

Auburndale, Florida, United States

• Managed a staff of 15 within 2 facilities and handled approximately 200 cases per year, instrumental to all responsibilities of operations, accounting procedures, deliverable items, inventory management, property development• Revamped the operations from a negative 20-30% with P&L of $250K+ by fixing compliance issues and utilizing funding to correct development needs of the property to service contracts, improving by over 20% in 1 year and breaking even over 3 years to get the facility… Show more • Managed a staff of 15 within 2 facilities and handled approximately 200 cases per year, instrumental to all responsibilities of operations, accounting procedures, deliverable items, inventory management, property development• Revamped the operations from a negative 20-30% with P&L of $250K+ by fixing compliance issues and utilizing funding to correct development needs of the property to service contracts, improving by over 20% in 1 year and breaking even over 3 years to get the facility out of the red• Solely built up the sales operation and ran it alone for 1.5 years, reaching a quota of $75K per month within the 1st year, leading to hiring 5 sales professionals to continue the growth and profitability• Integral to focusing prioritization on garden development, mapping, pinning, record organization, facility cleanup, driving the need to increase operational efficiencies to promote growth• Completed Discover You Leadership Training Program Level II course to advocate for ongoing education within the leadership realm Show less

• Managed a staff of 6 and oversaw community and marketing programs in North Florida Territory• Strategically monitored programs and reported back impact results for territory, ensuring operations were seamless to advocate for growth within the region and reaching the right audience• Assisted on the Attorney General Escape School Project while traveling the entire state of Florida running a joint effort outreach program for child abduction prevention, successfully reaching 25 different… Show more • Managed a staff of 6 and oversaw community and marketing programs in North Florida Territory• Strategically monitored programs and reported back impact results for territory, ensuring operations were seamless to advocate for growth within the region and reaching the right audience• Assisted on the Attorney General Escape School Project while traveling the entire state of Florida running a joint effort outreach program for child abduction prevention, successfully reaching 25 different locations with the governor in appearance 2x• Completed Discover You Leadership Training Program Level I Show less

Post Crisis Leadership Certificate

Bachelor Of Applied Science (B.A.Sc.), Business Administration, Marketing

Certificate In Funeral Directing, Funeral Service And Mortuary Science