Brandon Stokes Email & Phone Number

Chapel Hill, Nc, Us

Marina Del Rey, California, United States

Wilson, North Carolina, United States

United States

Work with clients as a member of a team of trusted advisors, drawing on deep and diverse experiences in higher education to help colleges and universities assess issues and opportunities intelligently and move forward strategically. Thus far, contracted projects have included data analyses, modeling, interviewing, survey creation and deployment, operational audits, and marketing.

*Developed Quantive’s first and only personalized onboarding experience for employees. This included a five-week in-depth onboarding for all Success Managers (Customer, Technical, and Partner), graded mock demonstrations with customized rubrics and roles, and a mentor program that helped set up new hires for success from the start.*Regularly advised other departments on how to develop content-rich learning paths for their respective new hires.*Served as Success Team’s subject matter expert for tools related to Learning Management Systems (Workramp, Udemy), our CRM (Salesforce, Hubspot), customer experience (Qualtrics, Intercom), procedure documentation (Confluence, Coda, Lucidchart), productivity (Highspot, Powerpoint, Outlook, Sharepoint), and project management (Asana).*Served as Success Leadership’s operational liaison and built multiple cross-functional relationships in order to solve problems, research needed answers, manage tools and license utilization, and more.Managed end-to-end operations, processes, and communication workflows for customer-facing events and certifications to ensure a smooth customer experience.*Co-directed the effort of moving Quantive's procedural documents from Confluence to Coda and served as the point-person for day-to-day project management for functions such as Success, Marketing, Business Operations, Finance, People & Talent, Engineering, and more.*Collaborated biweekly with Sales Operations on behalf of Success Leadership to maximize CSM productivity, facilitate change management, enhance collaboration between Success and Sales, and promote trust among team members for our Single Source of Truth for customer data.*Standardized and templatized Success collateral meticulously in accordance with brand guidelines and by collaborating closely with Marketing, Success Managers, Sales Enablement, and other relevant stakeholders.

Raleigh-Durham, North Carolina Area

Creating the office from the ground up, led the College’s student/customer retention and success efforts as the first director. Helped Meredith experience retention and graduation rates not seen since the 1990s, as retention rates rose from 71% to 85% and four-year graduation rates from 48% to 65%. This was accomplished, in part, due to several successful strategies: *Strong collaboration with and training of faculty, staff, deans, administrators, and student leaders to identify opportunities for improvement and facilitate significant change with an intentional and structured approach *Creation, monitoring, and constant evaluation of student surveys, both for organizational improvements using aggregate data and for individual interventions *Administration of the campus’s retention customer relationship management systems (Skyfactor’s Mapworks, Ellucian Advise) as well as utilization of predictive analytics for budget modeling *Fostering close relationships with case managers and readily advising and assisting students in need utilizing both strengths-based and appreciative-advising approaches. *Liaison for external data partnerships such as Consortium for Student Retention Data Exchange and the National Student Clearinghouse (Postsecondary Data Partnership). Oversee Meredith’s student retention data and internal reporting.

Raleigh-Durham, North Carolina Area

Advised students of all academic abilities and led workshops on academic and life planning, including major selection/declaration, academic difficulty, goal-setting, four-year planning, time management, study skills, resume and cover letter building, and more. *Led and coordinated the selection, advisee assignment, training, and evaluation of freshman faculty advisers *Oversaw planning, implementation, and evaluation of the campus-wide summer enrollment events for all incoming freshmen *Coordinated the Early Warning system for students in academic distress, responding to referrals from faculty and staff and personally following up with students to determine the best route going forward *Working closely with deans and department heads, directed the transition of placement testing for new students from in-person and on-campus to remote and online, saving valuable time for faculty and staff and improving the student experience at their summer advising and registration event

Raleigh-Durham, North Carolina Area

Served as the first full-time program coordinator of the student Phonathon and surpassed annual fundraising goals both years through close and supportive supervision of up to three dozen student callers. *Developed an internal assessment model that was used for both aggregate planning and assessment as well as individual performance evaluations and goal-setting *Led both the renovation of the call center and the development of an internal, budget-neutral software program used to manage calls responses, funds raised, and provide data sets for assessment, saving the College thousands of dollars in annual software fees

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Non-Degree, Statistics

Master Of Education - Med, Higher Education Administration: Student Affairs

Bachelor Of Science - Bs, Sport Management