K.C. Scott Email and Phone Number

• Directed day-to-day operations focused on attainment of key business service levels, continuous improvement initiatives and 3-member management team with related direct reports• Managed and allocated $1.3MM staff and material resources to meet KPIs• Implemented policies and standard operating procedures for continuous improvement and high-performing teams• Created and implemented an independent quality assurance and NPS program to great success

• Delivered $2.5MM in 2005, 23% increase from 2004, in custom B2B data collections across a variety of clients through a mix of new business development and existing client relationships• Managed 7 account managers, 4 programmers and 2 analysts with a strong focus on continued development through mentoring, coaching, and continuously seeking new learning opportunities• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive… Show more • Delivered $2.5MM in 2005, 23% increase from 2004, in custom B2B data collections across a variety of clients through a mix of new business development and existing client relationships• Managed 7 account managers, 4 programmers and 2 analysts with a strong focus on continued development through mentoring, coaching, and continuously seeking new learning opportunities• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive practical knowledge• Delivered superior client services, fostering strong rapport, retention and satisfaction Show less

• Created unique inventory and tracking software based on actual sales to reduce stock on hand by 60% and reduced food waste by 55%• Oversaw 50+ employees in front and back of house and accordingly adjust labor cost controls• Responsible for employee scheduling and training, loss prevention, inventory and ordering