As the Senior Director of Customer Success, I lead an organization providing support for Autodesk products across customers globally. Broad scope of responsibilities include strategy, operations, customer service delivery & innovation with the sole focus of customer success in everything we do. Prior to Autodesk I worked at Microsoft, Hewlett Packard, Compaq Computers, Digital & Microland across many leadership positions over a career spanning 28+ years. My specialization: Strategy Planning & Execution | Customer Success | Professional Services | Business Development | Teambuilding & Mentoring | Change Management Leadership | Project & Product Management | SaaS | Cloud Technologies

Lead an organisation for M365 global support comprising of end to end delivery, P&L, capacity planning, strategy, operations & supplier managementDrive innovation for improved support experience in collaboration with WW engineering stakeholders coupled with continuous improvement in delivery excellence leading to enhanced Customer & Partner experienceInstilling Customer obsessed culture across the organisation

Responsible for Business Management, Growth Strategy, Business Excellence and Operations across Microsoft Enterprise Services - India. Businesses are transforming embracing Cloud & Devices as technologies for scale & growth across the Enterprise. Driving the right strategy, business management & operational excellence is the success mantra for Services to be strategically aligned for supporting customers in embracing the Cloud and realizing the full potential of products & services. Business management, Business Excellence & Operations that I lead help in the attainment of these goals through a fine balance of organization transformation, people readiness and business rhythms cutting across the Services organization. Hand holding teams through Transformation, Management of Change and consistent Readiness thereby delivering exceptional customer experience through value creation is the means for sustainable service delivery.

Manage a fiscally responsible practice at Microsoft Consulting Services, India

Lead Consulting Delivery across key accounts for Microsoft India

Provide IT road map and IT solutions addressing business for Governments, Education Institutions and Healthcare in India

Leading Banking & Finance pursuits for Tier 1 and Tier 2 financial institutions in the capacity of Presales Solution Architect.

- Design and Deploy large multipoint LAN & WAN networks - Voice integration with Micom Multiplexer- Design & Deploy complex networks on Novell, SCO, Windows & Solaris platforms- Performance testing & tuning- Accredited Systems Engineer for Compaq brand of systems- Certified Novell Engineer for Novell Netware- Microsoft Certified Professsional