ObjectiveTo develop a career in IT in a leading company where I can lead or work with a high performance team to achieve company’s goal by harnessing latest technology, establishing standard processes, governance & compliance using my experience & continuous learningSkills• ITIL v2 certified• Well conversant with BAT IT service model• Excellent relationship with stakeholders including local business users, IT managers, above market services team• Can relate business priorities with IT deliverables• Able to work under stress and stretched timeline• Good team player with experience of working in the multicultural, multifunctional and multidimensional teams in matrix organization and in above market scenario. Can contribute actively towards the common goal of the team.• Always seek for continuous improvement in the area of activities.• Developed good analytical skill through the application support /management role• Having good negotiation and vendor management skillExperienceService coordinator – Bangladesh, Local Application SupportIT Department, British American Tobacco – Dhaka, Bangladesh Oct 2009 – May 2018Along with Application Support role, actively working with SLM to manage service level processes and involved in various above market project (Major projects for 2018, SOx & ITX journey). In addition, fully involved in EM IT planning, vendor agreement renewal, monitoring SLA & OLA of services, DRP drill, IT Process compliance (Security, CN, TOM, TSS), EHS process, CIP of services level. Being a member of BISC (Business Information Security Committee), Security Committee and Risk Management Committee, working closely with concern team to reach the common goals. On top, acting as 1st level of escalation point for IT services matter on ground.