• I leveraged my expertise in SAP S4 HANA and SFDC Sales Force Lightning to handle end-to-end supply chain activities, collaborating with internal teams, logistics, vendors, and IT departments to enhance service delivery while ensuring accurate data analysis and reporting.• successfully establish and maintain strong relationships with shippers, clients, and customers, ensuring effective communication to address queries and concerns while managing purchase orders, creating sales orders, and making necessary corrections.• I proficiently collected data on supply chain operations and backlogs using Power BI, utilizing data analysis techniques to extract insights. I effectively extracted data from SFDC and performed in-depth analysis using Excel, identifying key areas within the supply chain operations that required improvement to enhance overall efficiency.• Conduct team huddles to disseminate new information, clarify process-related doubts for new agents, and perform audits as required.• Effectively led and managed a team of 5 members to oversee and streamline fulfilment activities and also managed two countries as backup for lead• Developed and implemented a robust reporting system, generating comprehensive monthly and quarterly reports on order performance, delivery turnaround time (TAT), and revenue.• Through this regular reporting system and collaboration with stakeholders, we reduced order acceptance TAT from 8 to 4 hours and order rejection percentage to 1%. Maintained delivery TAT < 5 days, improving operational efficiency and customer satisfaction.• Proficiently extracted data from Power BI, conducted in-depth analysis using Excel, and prepared insightful revenue reports in the form of Pivot reports for the Finance team.• These reports served as valuable tools for the Finance team, providing them with accurate revenue insights that facilitated effective forecasting and strategic decision-making processes.

 Utilized SAP CRM to efficiently manage customer orders and effectively interface with clients and suppliers to address supplier and payment issues. Resolved open order backlogs, reported low complexity issues, and collaborated with the supply chain and factory to identify the source of delays. Communicated status updates, escalated issues to higher levels, and adeptly managed stakeholders and partners in the EMEA and APAC regions. Supported post-sales order transactions, reported customer issues, assisted other departments, and played a key role in resolving complex customer issues. Prepared monthly and quarterly revenue reports, engaging partners and stakeholders to identify areas for improvement, while leveraging advanced Excel and PowerPoint skills.