Over 9 years of experience in BFS domain with expertise in Level 2 and 3 Production Application Support for KYC Applications of German Bank. Spearheading Incident resolution for P3 Critical and above incident. Track record of consistently achieving targets, Team-building capabilities, and focused approach. Knowledge of ITIL Processes, Disaster Recovery, Capacity Management, Change Management, Knowledge Management, Incident and Problem Management. Been SME for a couple of KYC Applications for a reputed German Bank. Possess splendid interpersonal, communication and analytical skills with outstanding propensity in Customer Relationship management. A quick learner, and good in adapting to new environments, and have aspirations to learn and work for assignments in a professionally challenging industry.