· Provides integrity services by facilitating group information sessions to citizens and communicates by informing clients of their rights, obligations and responsibilities specific to the type of benefits the client is receiving and informing clients of the Department’s various programs and/or services that are in place as they relate to sanctions for fraud and abuse.· Conducts non-complex investigations/interviews resulting in the prevention, detection and deterrence of fraud and abuse against programs administered by the Department within designated authorities and refers potential prosecutions cases, complex cases and those requiring an off-premises visit or investigation to an Integrity Service Investigator, Senior Investigator or a Service Canada Benefits Officer.· Conducts thorough fact-finding interviews with clients and employers to verify facts, detect fraud, misuse or abuse of the Department’s programs, making decisions within clearly established procedures.· Conducts extensive research and analysis on subjects such as employee data, acts, regulations, collective agreements, pension and insurance plans, federal and provincial legislation and interpreting the application and intent behind various directives.

· Conducts extensive research and analysis on subjects such as employee data, acts, regulations, collective agreements, pension and insurance plans, federal and provincial legislation and interpreting the application and intent behind various directives.· Determines employee entitlements with respect to a wide range of complex compensation, related benefits issues and provides expert advice, counseling and information to employees, their representatives, and/or management with respect to entitlements, opinions and implications.· Examines, analyses and processes a wide variety of compensation transaction requests and maintains the integrity of data in the compensation system including employees’ compensation data and records. Data entails creating and maintaining employee automated and manual files pertaining to employee pay and leave records for accuracy, eliminating anomalies.· Researches, analyses, explains, clarifies and applies changes in federal and provincial legislation, regulations, collective agreements, pension and insurance plans, new government programs affecting employees’ compensation and determining the implications of these changes for both employees and their client organization.· Ensures compliance of compensation regulations through formal peer verification on an on-going basis, as a component of team training.- Trained new staff when required and asked by Management.

· First point of contact for the provision of client services in the delivery of health, financial, social benefits and services.· Screening, information and referral services for Canadian Veterans, their families, former and still serving Canadian Forces and the RCMP, survivors and/or their representatives, and the general public for all VAC programs.· Supports Team Leader in development of service delivery enhancements by participation in national initiatives and implementation of recommended enhancements.· Creates notebooks, updates information, documents and refers information to the appropriate Department contact.· Determines if the clients meets basic eligibility requirements for a variety of VAC programs and or services prior to making any referrals and where applicable explains the appeal process.· Determines the nature of problems for clients already in receipt of programs/services, takes corrective action and ensures that automated accounts are updates to reflect the client’s current status.· ​Acting Team Leader , Coach Learning Officer, trained new staff when required and asked by Management

· ​Responsible for coordinating and organizing all MD Management seminars and staff functions· Responsible for main meridian multi-line switchboard at front reception, scheduling appointments, and directing traffic to the appropriate Consultant or Senior Consultant, as well as providing customer service.· Prepares way bills for all incoming and outgoing couriers. Handles all ordering of supplies from outside suppliers and internal departments including marketing materials and forms.· ​Create and consistently updates excel spreadsheets for multiple reports/tasks requested.· ​Prepare client appointment files and responsible for updating client files on an ongoing basis.· ​Prepare forms, applications, transactions, transfer and account changes.· Act on various reports from Head Office. Contact clients directly if report requires information of an administrative capacity or notify Account Managers immediately if action is transaction related.· ​Preparation of client correspondence, personal and corporate financial statement, tax slips, etc.

· Responsible for Portfolios of Small Business Clients. To assist the small business sector with all of their small business needs, advise the clients of the integrated offer which is to assist the customers with all of their personal needs and to carry out a range of administrative functions to provide these services.· Broad knowledge of Retail and Small Business credit by way of approving and inputting transactions such as loans, PLC’s, mortgages, accounts, both personal and small business, investments including RSP’s, GIC’s, mutual funds, etc.· Assisted Account Managers as well as responsible in all aspects of purchasing and selling of mutual funds, bonds, stocks through Investor’s Edge as well as direct communication with the clients.· Numerous comprehensive responsibilities, including handling cash and cash transactions, retail sales of financial and other convenience banking products to existing and potential internal and external customers and carry out a range of administration functions to maintain convenience banking products and services.

· ​Pro-active customer service skills, trained new staff in policies, procedures and computer programs· ​Supervised employees in actively maintaining high customer service standards· Responsible for sales, inventory management, shipping, receiving, price control, display set up and merchandising.· ​Prepared work schedules for personnel as well as staff payroll· Responsible for opening, closing procedures, certain accounting functions, cash management and bank deposits.