K S Prashanth Email & Phone Number

Software Professional with 3+ years in the area of ServiceNow development managing Service Management solution.• Experience on Implementing core ITSM Modules, Service Catalog, Scope Applications, Flow Designer and workflows.• Experience in Implementation, Design, Development, Documentation, Deployment and post production support following Software Lifecycle using SDLC Scrum.• Extensive experience in Service-Now working with different modules such as Incident Management, Change Management, Problem Management, Request Management and Service Catalog.• Hands on experience in developing ServiceNow Scoped (Custom) Applications from business requirements and technical design documents.• Experience on Customer Service Management module.• Implementation of Service portals and Mobile UI portals.• Implementation of Flow Designer and workflows for Service Catalog items in ServiceNow.• Extensive experience in Business rules, Notifications, Events, Script Includes, Dictionary Override, Schedule jobs, plugins, manage data with tables, Import sets and Update sets, Control system access and data security, Control access to the application and its records.• Good Knowledge of Client Scripts, Catalog Client Scripts, Catalog UI policies, UI policies, Data policies, UI action, Dynamic filters and UI page.• Good knowledge in Data load using Import set and transform map.• Extensive experience in UI Builder and workspace configuration.• Experience in creating and managing Service Catalogs, Record Producers, Order Guide and Scoped Applications.• Worked on Email Notifications, Inbound Actions, Email script, Standard Reports, Dashboard and Email Notification Templates.• Expertise in Java Scripts, debugging and optimizing the performance of Client scripts, Catalog client scripts and UI policies.• Client interaction to understand requirements, breaking down of the requirements and sizing.• Goal oriented professional with technical background, good analytical, good programming skills and ability to grasp new skill sets.

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  Bms Institute Of Technology And Management

  8.40 Gpa