K. Spaulding Email & Phone Number

United States

Conyers, Georgia, United States

Work From Home

Responsible for the daily activities across multiple service functions area. Duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Covington, Georgia, United States

Perform direct resident care duties under the supervision of licensed nursing personnel. Assist with promoting a compassionate physical and psychosocial environment for the residents.

United States

Responsible for coordinating cases for precertification and prior authorization review. Managing incoming calls or incoming post services claims work. Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. Refers cases requiring clinical review to a Nurse reviewer. Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate. Responds to telephone and written inquiries from clients, providers and in-house departments. Conducts clinical screening process. Authorizes the initial set of sessions to the provider. Checks benefits for facility based treatment. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Work From Home

Handle questions via phone addressing billing, upgrades or troubleshooting issues for telecommunications, cable and technology clients. Reporting/escalating issues through the appropriate channels. Effectively communicate (verbally & written) information with his/her team members & customers alike. Strive to meet highest level of customer satisfaction by resolving customer's issue in professional & timely manner. Multitasking through multiple computer software programs while interacting with customers. Additional responsibility as business needs dictate.

Work From Home

Handle questions via phone addressing billing, upgrades or troubleshooting issues for telecommunications, cable and technology clients. Reporting/escalating issues through the appropriate channels. Effectively communicate (verbally & written) information with his/her team members & customers alike. Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner. Multitasking through multiple computer software programs while interacting with customers. Additional responsibility as business needs dictate.

Work From Home

Receive Incoming phone calls from customers, which includes answering questions, resolving issues, providing customer service, adhering to scripts, and directing callers to departments for further assists.

Work From Home

Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information, answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.

Georgia

Greet customers and answer general question regarding the issuance of Georgia Driver License. Providing instruction to customers about services offered. Services provided in a call center environment.

Killeen/Temple, Texas Area

Providing Customer Service and Sales assistance to Capital One credit card holders. Call Center environment managing multiple phone lines. Retrieving customer’s personal information, such as social security, and credit card numbers. Securing that all customer information remains confidential.

Miami/Fort Lauderdale Area

Providing Customer Service and Sales assistance to numerous clients. Call Center environment managing multiple phone lines. Retrieving customer’s personal information, such as social security, and credit card numbers. Securing that all customer information remains confidential.

Associate’S Degree, Healthcare Admin, 2.02

Academic, Academic, 2.5

High School Diploma