Andy James Email & Phone Number

Kissimmee, Fl, Us

Los Angeles, California, Us

San Francisco, California, Us

San Francisco, California, Us

* Provide technical expertise on all Hashicorp products including Terraform, Vault, Consul, Nomad* Design, write, and deliver workshops on all Hashicorp Products* Provide presentations for business use cases and technical validation* Run POVs/POCs for customers on products

New York, Ny, Us

* Develop the processes that the SRE team will function under as the founding member* Encourage a culture of collaboration, shared ownership and transparency* Balance product velocity and reliability with service level objectives* Maintain non-functional requirements for products* Drive efficiency by simplifying process and consolidating strategy* Automate manual work* Help with debugging systemic issues and on-call* Develop and complete user stories for operational requirements* Participate in Product Readiness reviews along with code & design reviews* Build shared tooling for engineering teams to simplify and automate process

Washington, Dc, Us

* Architected, wrote, and managed the migration of Vox Media's application stack from Openstack to AWS and GCP.* Architected, deployed, and maintained the FreeIPA \& Keycloak infrastructure currently in use for central authentication to both servers and applications.* Orchestrated the use of Terraform for infrastructure management.* Wrote and maintained the base Chef used for configuration management on all servers.* Designed and executed updated security plans consisting of CentOS based servers with security patching and isolated networking.* Architected and planed the deployment of Kubernetes and the use of automated pipeline deployment of docker containers.* Worked as a technical escalation and mentor to an SRE team of 5 people.* Developed the SRE roadmap with consideration to business needs and technical debt.* Represented the SRE team to senior leadership weekly and in cross functional meetings throughout the organization.

San Antonio, Texas, Us

* Deployed and maintained a ElasticSearch, Redis, and Mongo based ticket system in a 4 datacenter configuration kept in sync using pubsub.* Architected and deployed a multi-region IaaS platform running on VMWare \& a PaaS platform using Openshift.* Architected and developed a Packer based image management platform for VMWare vCloud Director with nightly image updates.* Architected, deployed, and maintained an 8 datacenter VMWare cluster for the automation platform used by all business units.* Worked on processes to move all applications towards fully automatic, self-healing, self-maintaining.* Architected, wrote, and deployed the initial Ansible roll out and the expanded use of centralized configuration management practices* Wrote standards for all areas of the company with how internal applications were deployed and kept within compliance.

San Antonio, Texas, Us

* Managed a team of 8 linux administrators who were tasked with customer support of enterprise accounts.* Provided coaching, career guidance, and training opportunities in 1on1 and group formats.* Played an active role in all hires within the linux support organization, including representing Rackspace at conferences as a hiring scout, interviewing and assessing technical capabilities.* Handled complex customer service issues with upset enterprise customers and worked on technical solutions to major problems.

San Antonio, Texas, Us

* Provided support to Rackspace customers by working with them to address senior level two and three escalations.* Mentored junior administrators.* Taught employees interested in moving into Linux positions throughout Rackspace.

Houston, Tx, Us

* Provided front line support to customers and resolved day to day issues with MySQL, Apache, Ngninx, PHP, and a myriad of applications, including wordpress, joomla, magento, drupal.* Served as the escalation point for technical issues stemming from shared server farm to customer dedicated devices hosting custom applications.* Worked with servers ranging from cPanel to Plesk, and default LAMP applications.* Mentored junior admins during the course of our shifts.

Handled package delivery to 6 full towns in New Hampshire.