Kim Parker Email & Phone Number

Kansas City, Missouri Area

Olathe, Kansas

Performed customer service via telephone and emailData Entry, Order Processing, Accounts Payable, Accounts Receivable• Managing inbound customer phone calls and answering customer emails• Empathy with any/all interactions ensuring every customer understands their importance to both myself and the company

Olathe, Kansas

• Coordinate promotions with all shareholders including third party fulfillment center to launch a rebate promotion internally and externally, from the launch of a promotions to the summary of completion including success/failure rates, Top Dealers in submissions and sales.• Provide support in the creation of all in-store POP merchandise• Developing strategies to successfully fulfill a successful promotion, by: Defining the need of a promotion, identifying available resources and gathering information, and providing well-thought out solutions.• Manage incoming mail, emails, faxes & answering phones• Processing and validating Consumer and Rebates across all Garmin segment• Maintains good working relations with external customers and internal sales force to identify, prioritize, and resolve issues• Forecasting current and upcoming promotions while reporting and identifying potential complications, successes of promotions. Using Microsoft PowerPoint and Excel, after the completion of a consumer rebate • Process weekly invoices, reviewing and processing multi dollar amount claims • Coordinating multiple promotions simultaneously, while: o Providing strong attention to detail and accuracyo Meeting promotional Deadlineso Delegating responsibilitieso Enforcing policy and procedures

Olathe, Ks

• Managed current and newly requested articles that provided technical guidelines to Customer Care Agents with assisting customers.• Researched and developed new articles that related to company policies and procedures

Olathe, Ks

• Perform customer service via telephone, Data Entry, Order Processing, Accounts Payable, Accounts Receivable• Managing inbound customer phone calls and answering customer emails• Empathy with any/all interactions ensuring every customer understands their importance to both myself and the company• Assisted in development on new hires; including developing new operation procedures and methods to allow for a more seamless customer service experience• Keep personal workload within the designated ranges; while maintaining daily performance at or exceeding expected levels