Kaan Dogan Email & Phone Number

Melbourne, Victoria, Australia

L2

Melbourne, Victoria, Australia

User Support: - Provide technical support to end-users via phone, email, or in-person. - Troubleshoot and resolve hardware and software issues. - Assist users with password resets and account unlocks.System Administration: - Manage user accounts, permissions, and access controls. - Monitor system performance and ensure network availability. - Maintain and update system documentation and procedures.Hardware and Software Management: - Install, configure, and update operating systems and software applications. - Set up and maintain computer hardware, including desktops, laptops, printers, and peripherals. - Manage software licenses and ensure compliance.Network Management: - Assist in the maintenance of network infrastructure, including routers, switches, and firewalls. - Monitor network performance and troubleshoot connectivity issues. - Implement and manage network security measures.Incident Management: - Log and track incidents and service requests using a ticketing system. - Prioritize and escalate issues as necessary to ensure timely resolution. - Communicate status updates to users and stakeholders.Security: - Implement and enforce security policies and procedures. - Conduct regular security audits and vulnerability assessments. - Respond to security incidents and breaches.Asset Management: - Track and manage IT assets, including hardware and software inventory. - Maintain records of equipment and software usage. - Coordinate equipment procurement and disposal.Customer Service: - Provide excellent customer service and ensure a positive user experience. - Communicate technical information to non-technical users effectively. - Build and maintain strong relationships with users and stakeholders.

Bachelor'S Degree, Cyber Security

Certificate Iv, Cyber Security