Kaashief is an accomplished Customer Service professional with over 10 years’ relevant experience; skilled in leading and mentoring junior team members as well. Focused on achieving company set goals and targets, Kaashief possesses an innate ability to follow structured, proven processes. He is a good communicator, proficient in both written and verbal communication and liaises well with various people on all levels. For 6 years he has taken on the role of an Ecommerce Online Operations Technical Specialist. Kaashief has now excelled into a Merchandising Operations Manager by defining and delivering operations plans within the Ecommerce sectorKey strengths include: • Good listening skills• Attention to Detail• Team player – key role within the team • Accountable and Dependable• Honest and possesses great Integrity • Focused • Self-Motivated• Enthusiastic• Good Problem Solving Skills• Positive person and well able to establish good relationships. • Persuasive and can influence well• Democratic and independent • Friendly and sociable• Dedicated and committed • DynamicCurrent Position: Merchandising Operations ManagerPresent Company: PicknPayTechnologies: CMS, SAP, HYBRIS, CONSTRUCTORResponsibilities:• Managing a team to ensure on time delivering of campaigns, banners, coupons, mailers on web and app.• Assisting online merchandisers with any technical issues• Creating categories on the website• Products and services to Online Merchandisers • Technical support • Generating and compiling reports of products and availability• Simplifying process within the Online Operations Group• Assisting Category Managers and Lead Merchandisers with any requests• Training Online Merchandisers and any new employees• Assist with and setup special occasions• Assisting project manager with new developments• Testing in QA environment before rolling out of projects to production