Coaching internsEstablished warm and friendly rapport whilst interacting with customers by phone and emailInput customer information, call notes and personal data onto the internal database.Responded to customer emails, letters and phone calls within the company's communication targets.Built rapport with customers through courteous and professional communications.Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.Provided an extensive background on product specifications, usability, prices and other details when requested by customers.Resolved customer queries over phone and by email.Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.Addressed customer service enquires quickly and accurately.Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.