Md. Kabir Hossain

Md. Kabir Hossain Email and Phone Number

Performance Plus Assurance Lead (PPAL) @ Quantanite
london, london, united kingdom
Md. Kabir Hossain's Location
Bangladesh, Bangladesh
About Md. Kabir Hossain

I am a highly motivated CSE graduate with a proven track record of success in multiple BPO industries. My career journey has equipped me with a diverse skill set that encompasses software and analytical proficiency, problem-solving acumen, CRM expertise, and the strategic management of campaigns. One of my standout abilities is my knack for team leadership. I have consistently driven teams toward excellence, fostering collaboration and synergy to achieve shared objectives. I pride myself on my aptitude for business management and development, which has been pivotal in generating growth and maximizing operational efficiency within the organizations I've worked with.My experience has also honed my skills in operations management, where I've implemented strategies to optimize processes and enhance overall productivity. My background in campaign management has allowed me to excel in delivering results-driven solutions and exceeding client expectations.In summary, I bring a unique blend of technical skills, analytical thinking, and a strong foundation in business management to the table. I am committed to leveraging these attributes to contribute effectively to any organization's success while continuously seeking opportunities for personal and professional growth.

Md. Kabir Hossain's Current Company Details
Quantanite

Quantanite

View
Performance Plus Assurance Lead (PPAL)
london, london, united kingdom
Website:
quantanite.com
Employees:
858
Md. Kabir Hossain Work Experience Details
  • Quantanite
    Performance Plus Assurance Lead (Ppal)
    Quantanite Jul 2023 - Present
    Dhaka, Bangladesh
    - Ensure that the delivery is in line with the Performance Plus principles by validating the work of CCMs and managers (essentially "checking the checkers").- Assess the game plan's implementation and success.- Validate and evaluate the tasks that the team leaders performed.- Based on input from the game plan, identify performance gaps and areas for growth.- Daily and sporadic reporting to Senior Management to ensure proper inspection to rectify unavoidable variances in behavior as they occur.- Validate decisions made by Ambassadors.
  • Quantanite
    Senior Associate
    Quantanite Aug 2021 - Jun 2023
    Dhaka, Bangladesh
    - Supervising a team. Ensuring the quality of their work and providing daily or weekly updates on team activity.- Providing training and development to employees. Gave brief description of the service and information about the company's history, values, expectations, policies, and the clients it serves. Objectives outline gains in performance, a decrease in errors, new job knowledge to be acquired, and/or other beneficial organizational outcomes. Lastly, the trainee's evaluation.- Expert in communicating with clients and resolving issues with team discussion.- Creating in-depth client reports on a daily, weekly, monthly, quarterly, or annual basis so that clients can evaluate the success of the campaign.- Developing documents outlining working procedures.- Ensuring the execution of the campaign's plan with quality.- Developing an automated formula in a Google Spreadsheet and implementing tools for team betterment.
  • Quantanite
    Associate
    Quantanite Dec 2019 - Jul 2021
    Dhaka, Bangladesh
    - Validate large data, generate prospects, and handle international clients as required.- Gathering necessary data to build reports for decision-making.- Review and follow up on technical challenges with the tool usage.- Develop campaign tactics and strategies to optimize results.- Ensuring the execution of the campaign's plan with detailed reporting.
  • Growthonics
    Strategist, Linkedin Campaign Management
    Growthonics Dec 2019 - Apr 2020
    Dhaka, Bangladesh
    - Overseeing and managing campaigns for clients.- Regularly reporting on the campaign's advancement.- Collecting and utilizing data to guide the creation of new strategies and evaluate existing ones.- Delivering outstanding campaign services.
  • Infinity Technology International Ltd
    Database Manager
    Infinity Technology International Ltd Sep 2018 - Oct 2018
    Dhaka, Bangladesh
    - Proficient in designing and optimizing complex SQL database schemas, ensuring data integrity and high performance.- Skilled in writing advanced SQL queries, stored procedures, and triggers to extract, manipulate, and maintain large datasets with precision- Proficient in ETL (Extract, Transform, Load) processes, automating data workflows and ensuring seamless data integration.- Skilled in using SQL reporting tools to generate comprehensive reports and insights for data-driven decision-making.- Experienced in database backup and recovery procedures, minimizing data loss risks, and ensuring business continuity.
  • Synergy Bpo Llc
    Customer Service Representative
    Synergy Bpo Llc Sep 2016 - Oct 2017
    Bangladesh
    - Proficiently navigated international sales calls, consistently exceeding quarterly targets by effectively articulating product benefits and closing deals.- Demonstrated exceptional multilingual communication skills enhancing customer satisfaction and broadening the global client base.- Employed active listening and problem-solving abilities to resolve complex customer inquiries.- Leveraged advanced CRM software to efficiently manage customer data, resulting in an increase in upsell opportunities.- Collaborated seamlessly with a culturally diverse team to share best practices and deliver a world-class customer experience, earning recognition as a top-performing team member.

Md. Kabir Hossain Education Details

Frequently Asked Questions about Md. Kabir Hossain

What company does Md. Kabir Hossain work for?

Md. Kabir Hossain works for Quantanite

What is Md. Kabir Hossain's role at the current company?

Md. Kabir Hossain's current role is Performance Plus Assurance Lead (PPAL).

What schools did Md. Kabir Hossain attend?

Md. Kabir Hossain attended Bangladesh University Of Business & Technology - Bubt, Govt. Bangla College, Rupnagar Model School And College.

Who are Md. Kabir Hossain's colleagues?

Md. Kabir Hossain's colleagues are Sadia Sabrin, Navid Al Faiyaz Provi, Marfat Zeehan Chowdhury, Zinhle Myeza, Tanvir Hamim, Thandeka Buthelezi, Sajid Ahmed.

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