Md. Kabir Hossain Email & Phone Number

Dhaka, Bangladesh

- Ensure that the delivery is in line with the Performance Plus principles by validating the work of CCMs and managers (essentially "checking the checkers").- Assess the game plan's implementation and success.- Validate and evaluate the tasks that the team leaders performed.- Based on input from the game plan, identify performance gaps and areas for growth.- Daily and sporadic reporting to Senior Management to ensure proper inspection to rectify unavoidable variances in behavior as they occur.- Validate decisions made by Ambassadors.

Dhaka, Bangladesh

- Supervising a team. Ensuring the quality of their work and providing daily or weekly updates on team activity.- Providing training and development to employees. Gave brief description of the service and information about the company's history, values, expectations, policies, and the clients it serves. Objectives outline gains in performance, a decrease in errors, new job knowledge to be acquired, and/or other beneficial organizational outcomes. Lastly, the trainee's evaluation.- Expert in communicating with clients and resolving issues with team discussion.- Creating in-depth client reports on a daily, weekly, monthly, quarterly, or annual basis so that clients can evaluate the success of the campaign.- Developing documents outlining working procedures.- Ensuring the execution of the campaign's plan with quality.- Developing an automated formula in a Google Spreadsheet and implementing tools for team betterment.

Dhaka, Bangladesh

- Validate large data, generate prospects, and handle international clients as required.- Gathering necessary data to build reports for decision-making.- Review and follow up on technical challenges with the tool usage.- Develop campaign tactics and strategies to optimize results.- Ensuring the execution of the campaign's plan with detailed reporting.

Dhaka, Bangladesh

- Overseeing and managing campaigns for clients.- Regularly reporting on the campaign's advancement.- Collecting and utilizing data to guide the creation of new strategies and evaluate existing ones.- Delivering outstanding campaign services.

Dhaka, Bangladesh

- Proficient in designing and optimizing complex SQL database schemas, ensuring data integrity and high performance.- Skilled in writing advanced SQL queries, stored procedures, and triggers to extract, manipulate, and maintain large datasets with precision- Proficient in ETL (Extract, Transform, Load) processes, automating data workflows and ensuring seamless data integration.- Skilled in using SQL reporting tools to generate comprehensive reports and insights for data-driven decision-making.- Experienced in database backup and recovery procedures, minimizing data loss risks, and ensuring business continuity.

Bangladesh

- Proficiently navigated international sales calls, consistently exceeding quarterly targets by effectively articulating product benefits and closing deals.- Demonstrated exceptional multilingual communication skills enhancing customer satisfaction and broadening the global client base.- Employed active listening and problem-solving abilities to resolve complex customer inquiries.- Leveraged advanced CRM software to efficiently manage customer data, resulting in an increase in upsell opportunities.- Collaborated seamlessly with a culturally diverse team to share best practices and deliver a world-class customer experience, earning recognition as a top-performing team member.

Bachelor'S Degree, Computer Science

Higher Secondary School Certificate (H.S.C), Science

Secondary School Certificate (S.S.C), Science