Kelvin Chu Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

- Data analysis, performance trending and implementation of both operational and project initiatives- Support onboarding of Enterprise IT engagements and delivery of special projects to improve workplace strategy, added value initiatives and align key performance metrics- Capture trends, gaps and gathering client requirements to translate data into relevant material and documentation- Champion continuous improvement strategies to promote standardization and develop formal workflows, reporting systems, applications and processes

Calgary, Alberta, Canada

- Acted as the customer’s voice and advocate for their needs and objectives to deliver key wins through the onboarding process- Worked with Account Managers and Client Solutions Analysts to transition vision and objectives from sales experience through to operations and go-live- Worked with Account and Service Delivery Management team to advocate on behalf of internal teams to remove client roadblocks or delays and ensure solution alignment - Scheduled and coordinated internal teams to accomplish technical onboarding tasks and configurations in line with onboarding timelines- Coordinated all customer facing communications including onboarding kickoff, status update meetings and reports, project closure meetings and ad-hoc communications.- Managed multiple and concurrent onboardings with an effort to time them in a manner than supports a successful operations launch, financial optimization, and team workload- Worked with other members of the WBM sales and operations teams to continue to develop and refine processes around the onboarding experience

Calgary, Alberta, Canada

- Responsible for creating and maintaining healthy relationships with key strategic customers within WBM Data & Security practice.- Planned and executed governance activities to mitigate client security risks and help drive technology initiatives.- Participated in quarterly business reviews and technology roadmapping exercises with assigned customers.- Analyzed ticket history and metrics to provide operational insights.- Proactive engagement with clients with the goal of increasing operational effectiveness.

Calgary, Canada Area

Supported the development and creation of innovative business solutions within the WBM Data & Security practice. Responsible for moving opportunities through the pre-sales and solution creation process, supporting sales and governance activities through the analysis, design and creation of customer solutions, documentation and presentation materials.Other responsibilities included:- Building and developing momentum with current managed services clients, through the continued development, support and governance of Technology Business Roadmaps.- Contributed to transformational shifts in the Western Canadian business community by helping to effectively position WBM Managed Services. Develop, communicate and provide business impacting solutions that enable digital transformation.- Worked with internal teams and external partners to manage forecast demand, and continually evolve solutions to be driving new waves of value for the WBM Client Community.

Calgary, Alberta

- Project planning including material requisition, resource allocation, estimating, and budget management- Identified client specifications and coordinated with various vendors to provide a solution in a timely manner- Facilitated forecasting, project kickoff, and regular milestone meetings- Led a small team in Estimating, CAD Design, and IT Support- Monitored project progress and engaged with stakeholders through open and constant communicationHighlight of Achievements- Coordinated successful migration of Microsoft Exchange 2010 to Microsoft Office 365- Managed over 100 projects ranging from service orders to multi-family projects- Engaged with team members to identify deficient business processes.Developed strategies to improve efficiency including:- Customizing Excel macros (VBA) to autotomize order entry and order production processes- Training on proprietary machining languages to connect shop machines from various vendors to work together harmoniously- Batching orders strategically to encourage similar type manufacturing processes to mitigate machine set up time

Calgary, Alberta

- Prepared PLA plans for NCP, NOVA, and Indigo pipeline projects - Utilized survey data to ensure dispositions are correctly placed and labeled on plans - Submitted final plans to Alberta Environment and Sustainable Resource Development for consideration

Calgary, Alberta

Provided end-user support for SNC-Lavalin T&D’s ProjectWise design collaboration system. Highlight of Achievements- Coordinated deployment of new CAD and engineering applications- Directed division-wide migration of all active projects- Developed corporate training material (procedural/processes documentation, training videos)- Delivered web conference training sessions with remote offices- Involved in the planning of the design applications architecture, functionality and delivery- Improved processes around document handling and tracking- Performed critical system upgrades to improve user efficiency

Calgary, Alberta

- Ensured drawings met client standards specifically in the areas of titleblock, concurrent agreements, and drawing ordering- Drafted design changes under the direction of the Engineer

Calgary, Canada Area

- Acted as the intermediary person for communicating procurement and drawing requests to the appropriate departments as new bids were received- Worked closely with Engineering team to propose new or revised CAD drawings to meet client specifications- Assisted the Sales team with preparing proposal documentation and generating quotations- Performed office administrative duties such as appointment scheduling, courier coordination, meeting minute taking, reception relief, and scanning/archiving of documents, and improving internal processes- General estimating of up to $1 Million sales

Southgate Centre; Edmonton, Ab

- Provided one-to-one technical and software instruction to customers- Hosted hands-on workshops ranging from basic to advanced features of Apple technologies- Supported customers through mobile and desktop troubleshooting- Delivered exceptional customer service

Bachelor Of Education And Music Combined Degree, Secondary Music Education

Activities and Societies: University of Alberta Badminton Club, University of Alberta Taiwanese Association, University of Alberta.

Autocad Certificate Of Completion, 2D/3D Drafting