Kacie Seigle Email & Phone Number

Remote

Azure Solutions Business - Digital Apps & Innovation Organization @ MSFT• Support the definition, enhancement and implementation of a global readiness model and strategy.• Conduct internal & external research and synthesize learnings to support recommendations thatdrive change to the model or in support of strategic GTM programs and transformation initiatives.• Partner and collaborate with Sales, Business development, Finance, and other key stakeholdergroups, influence… Show more Azure Solutions Business - Digital Apps & Innovation Organization @ MSFT• Support the definition, enhancement and implementation of a global readiness model and strategy.• Conduct internal & external research and synthesize learnings to support recommendations thatdrive change to the model or in support of strategic GTM programs and transformation initiatives.• Partner and collaborate with Sales, Business development, Finance, and other key stakeholdergroups, influence effectively across all areas and levels of the organization.• Identify issues and challenges related to projects and drive timely resolution.• Perform program / project management and use data and metrics to drive improvements and reflect insights• Own E2E delivery, and communicating results to senior leadership• Conduct creative analysis, pivot table management and translating the results into actionable deliverables/business reviews• Performance and relationship building, think strategically, act tactically, write effectively, and display strong analytical capabilities coupled with financial acumen and critical thinking skills• Identify issues, providing structure around ambiguity, simplifying where there's complexity, and anticipate business needs, make trade-offs, and balance business dynamics despite constraints• Manage complex global programs for in support of sales functions in large, multi-national preferably tech organizations• Work cross-functionally, and partner closely with product, sales operations, and sales and marketing to understand the customer journey and adoption of our services• Apply learnings at scale into the Go-to-Market (GTM) model• Define & provide input into strategic programs, processes and tooling, as well as helping to define metrics Show less

Remote

Completed 9-month Certificate Program in e-Learning & Instructional Design; including design theory and methodologies, hands-on design & development practice, and learning various assessment strategies. Delivered final practicum project using Articulate 360 to create two online learning modules for new & developing Arbonne business consultants.

Seattle, Washington, United States

Stay-at-Home MomInfant/Toddler Daycare House ManagerHousekeeperActivity & Events PlannerManaging Daily Household TasksHead Chef/Meal Planner Scheduling Appointments for All Residents of the Household Running Errands Manage Household and Vehicle MaintenanceHome Decorating/Interior DesignMinor Household RepairsBudget ManagementEarly Childhood EducationChildren's Entertainment Art ProjectsHousehold Safety Planning & Implementation

Redmond

Own and manage product launch readiness & support activity related to OEM pricing publication and licensing/agreement template configuration; Drive system launch preparedness within Global Readiness Organization for SAP quarterly release system functionality requirements; Provide operations program support to Sales, Marketing, Legal, Policy and other OEM business partners for successful implementation of licensing programs; Managed issue resolution and improvements to major SAP system launch… Show more Own and manage product launch readiness & support activity related to OEM pricing publication and licensing/agreement template configuration; Drive system launch preparedness within Global Readiness Organization for SAP quarterly release system functionality requirements; Provide operations program support to Sales, Marketing, Legal, Policy and other OEM business partners for successful implementation of licensing programs; Managed issue resolution and improvements to major SAP system launch functionality for OEM Operations leading to decreased overall system issues for OEM pricing publication support; Partnered with OEM Operations program managers and IT personnel to enhance OEM system data flow knowledge across the OEM organization increasing visibility to systematic issues, improved communications on related issues, and provided value-add to escalation management across groups; Drove launch of two vendor team intake tools for improved support request tracking, management visibility and reporting capabilities; Vendor Management for three vendor teams including: Full-time employee manager to six vendor employees, budget management across four vendor suppliers, maintain performance metrics and support team KPIs, managed RFP process for internal transition to new outsourced service model to commence in FY16 Show less

Program Manager for Line of Business (LOB) applications & tools; Drive process improvement projects to improve partner/client satisfaction; Oversight of technical issues between business users and IT; Conduct support team meetings for issue triage, provide comprehensive support feedback to Release Management team; Drive/manage on-boarding process for new LOB applications and tools to our support teams within the legal department; Vendor Account Manager - manage two vendor business support… Show more Program Manager for Line of Business (LOB) applications & tools; Drive process improvement projects to improve partner/client satisfaction; Oversight of technical issues between business users and IT; Conduct support team meetings for issue triage, provide comprehensive support feedback to Release Management team; Drive/manage on-boarding process for new LOB applications and tools to our support teams within the legal department; Vendor Account Manager - manage two vendor business support teams; Vendor contract management; Internal (ITSM) ticketing system administrator - including taxonomy management and business support desk training; Manage content & design updates to Legal Corporate Affairs (LCA) SharePoint websites; Organized & led LOB application knowledge transfer sessions to IT teams; Create/develop business support process models; Contributed to multi-application process improvement initiative between LCA business and IT partners to repair system health and improve customer support processes; Provide strategic insight to upper management for support team business improvements: Lead team morale committee and plan events for Business Operations Show less

Kirkland, Wa

Team Lead, Partner order management, Tier 3 customer support, organize & conduct team meetings, cross-group collaboration with Direct order & Volume Licensing teams, create process/procedural documentation, led educational training sessions with internal team, identify process improvements, review & manipulate "flux" reports for reporting accuracy, analyze & validate usage data to very billing correctness, SAP billing system data entry

Bellevue, Wa

Daily order management for Live Meeting Partner team, Billing system data entry, Research & analysis of financial/billing data, examine & respond to billing-related customer inquiries, trained new & returning employees on MSFT internal billing information systems.

Bellevue, Wa

Sales database entries & technical support, Sales Proposal drafting/writing, general sales & marketing support, organized trade show logistics, research & plan key marketing events, lead team in creation of company newsletter, Administrative & clerical duties including: answering telephones, filing, word processing, database entries, producing spreadsheets, website assessments, and other general office duties.

Professional & Continuing Education (Certificate Program), Elearning Instructional Design, Pass

Activities and Societies: Designing e-Learning Environments Developing & Managing e-Learning e-Learning Assessment & Evaluation e-Learning.

Bachelor Of Arts, Elementary Education And Teaching

Activities and Societies: Teaching Certificate in Elementary Education (K-8), August 2003; Presidents Honor Roll

Transfer Credits