Kadeem Richards Email & Phone Number

United States

Scottsdale, Arizona, United States

• Effectively communicate with 50+ clients daily• Provide solutions to new challenges that arise • Collaborate with cross functional teams to ensure seamless customer experiences • Educate customers about features, benefits, and additional services that interest them• Ensure accuracy and efficiency in managing customer accounts and related documentation• Investigate and troubleshoot customer problems finding appropriate solutionsKey Accomplishments • Awarded “Ultimate REFI Closer” for Highest Conversion Rate• Awarded “Most Valuable Player” for consistent effort, attitude, and determination to drive team success

Phoenix, Arizona, United States

Managed full cycle client experiences by coordinating and scheduling closing time and location to ensure communication of important details necessary for successful completion of loan processing.• Verifying accuracy of escrow final figures and any payoffs required; adjusting as needed• Daily review of all refi-loans in process• Request loan pay offs; addressing any debts owed and communicating those to the client• Communicate clearly to the client the full closing process and answering any questions

Phoenix, Arizona

• Collaborated with and managed a team of 15 people regulating social media content• Performed at a high level and ranked in the top 5% percentile• Assisted and motivated teammates to reach their goals and fulfill their potential by expanding their talent• Analyzed and successfully identified, logged, and labeled social media attacks

Swiftwater, Pennsylvania, United States

• Planned and completed inoculation; handling and harvesting of influenza vaccination• Operated production equipment in compliance with high-level manufacturing practices • Monitored and adjusted goals for quality and productivity• Assisted and performed load work for truck shipments and deliveries

Breinigsville, Pennsylvania, United States

• Accurately accounted, inspected, and prioritized all shipments, confirmed deliveries, and customer service orders• Consistently adhere to safety and standard operating procedures and work instructions • Maintained the team schedule of 20+ team members• Initiated and assisted in the weekly logistics including processing, shipping, and managing all packing materials and labels