Kadek Agus Email and Phone Number

• Ensuring exceptional customer service by assisting guests with inquiries, requests, and complaints.• Monitoring the LPU (Loyalty Pending Update) and making adjustments to ensure that guest stays qualify for earning points.• Supervising front desk staff, including receptionists, concierge, bell driver,telephone operator and night auditors. This involves scheduling, training, and performance management.• Monitoring daily operations to ensure smooth functioning of the front desk, including check-in/check-out processes, room assignments, and cashiering procedures.• Implementing and maintaining quality standards for guest services, cleanliness, and overall guest satisfaction• Maximizing room revenue through effective yield management, upselling techniques, and inventory control.• Welcome and farewell the VIP guest.• Handling escalated guest issues and complaints in a professional and timely manner.• Assisting with administrative tasks such as preparing reports, maintaining records.• Working closely with other departments such as housekeeping, maintenance, and sales to ensure seamless coordination and guest satisfaction.• Providing ongoing training and support to front office staff to enhance their skills and knowledge.• Managed Room Assignment on PMS• Analyzing performance metrics such as: Guest Love Score , Arrival Experience and Loyalty Recognation.• Inspect the rooms especially VIP arrival to ensure met with hotel standard.

• Responsible for managing and directing the activities of the staff members on duty. This includes delegating tasks, providing guidance, and ensuring that everyone is working efficiently and effectively.• Run Business date on PMS, Created Daily Revenue Report• Ensuring high-quality customer service is crucial. You may need to handle customer inquiries, complaints, or special requests, and ensure that customers are satisfied with their experience.• To ensure that all operations are conducted in compliance with relevant laws, regulations, and company policies. This includes things like health and safety regulations, labor laws, and company procedures.• Arrange duty roster.• Providing training and ongoing development opportunities for staff members to improve their skills and performance.• Monitoring inventory levels and ensuring that necessary supplies are stocked and available as needed.• Welcome and Farewell the guest.• Overseeing the maintenance and cleanliness of the facility, ensuring that it meets hygiene standards and presents a welcoming environment for customers and staff.• Managed car booking

• Supervise and train junior butlers, ensuring they understand their duties and perform them to the highest standards.• Oversee the delivery of impeccable guest services, including personalized assistance, valet, and concierge services.• Managing the coordination of various tasks within the butler team and with other departments to ensure seamless service delivery.• Organized duty roster • Addressing guest concerns and resolving any issues that may arise during their stay.• Conducted daily guest courtesy calls to gather feedback• Checked expected arrivals to ensure the team adhered to guest preferences and hotel standards• Conducted training sessions for new and existing staff to maintain service excellence.• Providing specialized services for VIP guests, such as arranging special events, transportation, or exclusive experiences.• Ensuring that the butler team is well-versed in proper etiquette and protocol for various situations and cultures.• Conducting regular inspections to maintain the highest standards of cleanliness, organization, and service quality.• Offering personal assistance to guests, such as making restaurant reservations, arranging tours, or organizing special requests.

• Supervised and coordinated the team's work• Organized duty roster • Managed guest complaints promptly and ensured they were resolved satisfactorily.• Conducted daily guest courtesy calls to gather feedback• Checked expected arrivals to ensure the team adhered to guest preferences and hotel standards• Conducted training sessions for new and existing staff to maintain service excellence.• Assisted in planning and executing hotel events, parties, and gatherings• Provided personalized assistance to guests, including making travel arrangements and Restaurant Reservation.

• Greet guests upon arrival and assist them in settling into their rooms promptly and comfortably.• Proactively identify guests’ preferences, including dietary restrictions, allergies, and dislikes, to personalize their experience• Possess a comprehensive knowledge of all spirits and specialty foods available, ensuring informed recommendations to guests.• Provide attentive service during meal times, including meal preparation, serving, and beverage pouring, to enhance the dining experience• Coordinate with the guest to schedule room cleaning at optimal times, respecting guests’ privacy and convenience• Offer recommendations and arrange amenities tailored to guests’ preferences, enhancing their overall stay experience.• Maintain cleanliness and tidiness of guests’ rooms throughout their stay, attending to any necessary housekeeping tasks.• Bid farewell to departing guests upon check-out, expressing gratitude for their stay and ensuring a smooth departure

• Greeting guests warmly upon arrival and assisting them with seating arrangements.• Taking accurate drink and food orders from guests, ensuring to note any special requests or dietary restrictions.• Staying attentive to the needs of guests throughout their dining experience, promptly addressing any concerns or requests• Coordinating with kitchen staff to ensure timely and accurate preparation of food orders.• Inspecting food orders before delivery to ensure correctness and presentation standards are met• Safely handling and serving food in accordance with health code standards• Collaborating with team members to maintain a clean and organized dining area• Providing friendly and efficient service to enhance the overall guest experience.• Handling payments accurately and efficiently, including processing cash and credit card transactions