Kadian Blake Email & Phone Number

As E-commerce Program Manager, I'm responsible for developing and implementing an efficient program for our e-commerce department, ensuring our team performs at high levels and providing exceptional service to our customers. I work closely with various departments to meet our on-channel goals and optimize content for e-commerce platforms. By leveraging my expertise in e-commerce operations, customer relationship management, and cross-functional collaboration, I strive to foster a high-performing team and drive growth for our company.Key responsibilities:- Develop and execute a clear channel strategy and comprehensive marketing plan to achieve our e-commerce goals- Manage all e-commerce portals and serve as the primary point of contact for partner account managers and sales reps- Communicate progress toward channel onboarding and optimization goals to stakeholders- Ensure each e-commerce customer meets or exceeds sales goals and objectives- Ensure the accuracy of data, imagery, and active product offerings on partner e-commerce sites at all times- Secure promotions with channel partners to maximize exposure and drive business- Supervise and coach e-commerce coordinators on productivity strategies, furniture knowledge, e-commerce best practices, and process improvement-Optimize product listings for maximum visibility and conversion, leveraging best practices for SEO, keyword research, and product categorization to improve search rankings and visibility.

In my role as Ecommerce Coordinator at Primo International, I worked to make our extensive collection of furniture available to major e-retailers in Canada and the USA, including Walmart, Amazon Vendor & Seller Central, Wayfair, Lowe's, and Canadian Tire. My responsibilities included:- Manage product listings on e-commerce platforms such as Amazon, Walmart, and Wayfair- Ensure accuracy and completeness of product information, including pricing, descriptions, and images- Optimize product content for search visibility and conversion, leveraging best practices for SEO and product categorization- Monitor and analyze key performance metrics such as traffic, conversion rates, and customer reviews, and identify opportunities for improvement- Coordinate with cross-functional teams to ensure timely and accurate order fulfillment, shipping, and returns- Collaborate with e-commerce partners to secure promotions and optimize performance- Monitor competitive activity and market trends to inform pricing and marketing strategies- Maintain up-to-date knowledge of e-commerce best practices and industry trends to drive innovation and growth.

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Toronto, Canada Area

As the Operation Manager, I was responsible for overseeing all aspects of our business, from marketing and sales to logistics and e-commerce. By ensuring that our online and offline experiences were aligned with our goals, I helped to drive growth and increase revenue for our company. Key Responsibilities: - Showroom management, including product sourcing, visual displays, and merchandising- Team management and coaching to exceed monthly sales goals- Supply chain management and vendor selection- Process Improvement, created and implemented standard operating procedures and onboarding handbook- Planned and executed monthly promotional events instore and online- Managed inventory, order fulfillment, and vendor relationships- Monitored up to 100+ backorders at a time- Provided top-notch customer service and conflict resolution- Managed logistics, scheduling, and delivery- Provided tech support and managed designer trade accounts- Optimized ecommerce front end, content, and SEO, ranking #1 or first page on organic search for niche keywords.

As a Senior Sales Manager at Small Space Plus, my primary focus was on enhancing sales and customer service while maintaining a consistent and seamless online and in-store experience. In order to achieve this, I used my expertise in various areas, including e-commerce management, website design, social media, SEO, and PPC.E-commerce Management:- Managed front and backend of e-commerce platforms including Volusion, Shopify, Wayfair, and Amazon- Designed website and planned site map for optimal user experience- Conducted ecomm merchandising, including uploading new products, creating interactive content and product descriptions, and implementing search filters and tags- Reviewed and implemented apps to increase staff productivity and automation- Planned and executed product photoshoots- Managed multi-channel product onboarding and maintenance for marketplaces such as Wayfair, Lowes, and AmazonSocial Media, SEO, and PPC:- Achieved page 1 rankings for all relevant search terms- Created engaging social media content for Facebook and Instagram- Managed PPC and Google Ads campaigns to drive traffic and increase conversions- Conducted keyword research and optimization to improve SEO and increase website traffic- Conducted technical SEO improvements such as fixing errors, implementing 301 redirects, and optimizing meta descriptions- Conducted competitor analysis to stay ahead of industry trends and improve marketing strategiesNotable Moment: (Nov 2016) Moved website from Ammericomece to Shopify. I was in charge of the entire project, ensuring everything moved quickly and was completed before Black Friday. Ensured that all links were 301 redirected without a loss in traffic or Google ranking. Approx 500 products with 2-4 variants each plus all landing pages. The company saw a 20% increase in sales during our first month live. Online sales continued to grow exponentially from that point on, expanding our reach outside of the local area.

My journey in the furniture industry began with Modern Sensibility, where I acquired an immense knowledge of social media, e-commerce, web design and project planning. Through hands-on experience, I developed my sales and management skills by putting myself in the customer's shoes and understanding their journey from product selection to logistics and conflict resolution.- Consistently achieved top sales performance by providing exceptional customer service, resulting in increased customer satisfaction and revenue growth.- Built relationships with customers to encourage repeat business and referrals- Successfully implemented personalized space planning and furniture recommendations, resulting in over 400K in sales per year.- Utilized up-selling strategies to increase revenue by recommending accessories and complementary purchases.- Handle customer concerns and issues professionally and efficiently, seeking to resolve conflicts in a positive and satisfactory manner- Developed brand awareness through effective social media, blog, and email marketing strategies, including creating engaging content and monitoring customer responses.