Kadim Issa Email & Phone Number

United States

Specialized in researching and gathering information to efficiently process tickets, ensuring a seamless customer experience.Proactively manage ticket workflows, promptly respond to queries, and expertly escalate unresolved issues.Elevated expertise by staying abreast of the latest developments in the Placer Analytics Platform, becoming a recognized product specialist.Leveraged technical acumen and critical thinking skills to troubleshoot and respond swiftly and accurately to customer needs.Provided crucial assistance to Sales and Customer Success Managers, contributing to customer success and satisfaction.Demonstrated ownership in investigating and resolving reported platform issues, ensuring comprehensive solutions.

Panamá, Panama

Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.Inform customers of PO errors and be able to summarize transmission errors to include inactive/discontinued codes, incorrect SRP's, etc, to improve retailer service level.Maintained knowledge of new product offerings and changes for order provisioning processes.Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met.Drive efficiencies through daily order management practices to include SAP Proposal Review (SPM) review, Incomplete Orders and generation of weekly reports (Short Ship; Order Transmission; PO Log) which ensure Retailer commitments are met on atimely basis.Handle incoming inquiries from all internal and external customer's regarding shipments, orders, discounts, etc.

Panamá, Panama

Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.Ensure day-to-day accurate processing of quotations orders, returns, and refunds, according to a set of KPIs.Process order activities in SAP and other supporting applications.Process order changes due to Customer or CCAM requests.Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.

Panamá, Panama

Created and deployed best practices to improve efficiency and reduce defects.Transformed project data requirements into project data models.Collaborated with business analysts and software development team to identify and convert business goals into datarequirements.Determined root cause of data quality errors and recommended long-term solutions.Interpreted analytical data, converting to technical documentation for use in training manuals and standard operating procedures.

Colón, Panama

Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.Checked packages and merchandise for damage and notified vendors.Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.Recorded information, shortages and discrepancies to keep records current and accurate.Spearheaded and implemented standardized processes to control supply and inventory management.Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Panama City, Panamá, Panama

Analyzed statistical data and reports to determine trends in performance.Analyzed and managed inventory levels to maximize order fill rates and inventory turns.Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.Analyzed, optimized and oversaw inventory procedures to improve supply chain operations.

Met with clients to outline desired goals and prepared quotes for overall catering costs.Secured new clients and accounts by analyzing and catering products to specific needs.Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives. Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.

Santa Marta, Magdalena Department, Colombia

Supervised material flow, storage and global order fulfillment.Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.Packaging testing for new products development. Identify areas of improvement at the factory. Estimated costs and set quality standards.

Bachelor'S Degree, Administrative Industrial Engineering, Last Semestre

High School Diploma, Business Management, Science And Letters

Diplomatura, Chinese Language And Literature

Diplomatura, Teaching English Or French As A Second Or Foreign Language