Kaegan Myers Email & Phone Number

I fulfill ad-hoc service requests for troubleshooting technology issues, software configuration, hardware installation, authenticator enrollment, end-user support, and training. Clients include the industries of retail, gas stations, hospitals, and environmental services. • Identity and access management • POS installation and configuration• Archiving• Asset auditing

I was exclusively responsible for running external vulnerability scans, managing PCI compliance, monitoring our customer database for prohibited information, archiving all user communication, and responding to security alerts for Russell Cellular. I assisted the networking team with server backups, network traffic monitoring, windows licensure, and group policies. I worked closely with our executive and HR teams to create training materials for better IT security practices. • Executive support• Enterprise support• Network management• Acess management• Sensitive data management• Professional development

Springfield, Missouri, United States

I was responsible for remote troubleshooting, device management, and configuration for our in-store systems. My daily responsibilities consisted of remote ERP support, iOS/Windows device imaging, asset management, and various projects. I frequently supported hardware installation, software integration, and user training using remote access tools. • Project management• Problem-solving• Inventory management• Integration support• Remote support• Employee training

Ozark, Mo

I handled reservations, payments, and disputes for vacation packages. I would interact with over 40 customers daily, assisting each one with their specific needs. This position helped me develop a unique blend of sales and support skills that aided me in my future employment. • Conflict resolution• Customer service• Payment processing

Branson, Mo

I developed light and sound solutions for the "Amazing Acrobats of Shanghai" show. The theater could seat over 600 guests and frequently hit half capacity or higher. I was in charge of producing and running the lighting, sound, video, and special effects for the show. It ran twice a day, and I was reliant on a team of support staff that spoke almost exclusively Mandarin. • Production management• Bi-lingual team management• Device integration and maintenance• Cable management

Nixa, Mo

I was responsible for retrieving parts from our outdoor lot to fill customer orders. I would receive an order for a part, check our inventory for the vehicle in question, and then drive to the location on the lot to inspect the part. After confirming the viability of the requested part, I would use my tools to remove it from the scrapped vehicle, take it out of our database, and return it to the customer with the part. I usually filled at least 10 orders a day. • Order fulfillment• Quality assurance• Manual labor• Customer service• Inventory management

Ozark, Mo