Kaela Thomas Email & Phone Number

- Utilized Mixmax to mail merge sending up to 500 emails using cold email marketing techniques per week- Helped manage clients conversations with potential customers- Assisted with driving traffic and building SEO for the company- Performed key research to identify potential international partners- Scheduled meetings for clients with potential investors using Google calendar- Performed link building for our clientele as well as for the company- Helped clients with content building through guest posts and skyscraper opportunities- Determined link quality using SEM Rush- Utilized link roundups and resource pages for clients to build SEO- Contacted clients about broken links- Negotiated with clients on sponsored posts- Identified clientele through website analysis and their domain authority- Performed reverse engineering on competitors - Performed a content gap analysis on clients- Assisted with writing scripts for mail merges- Performed manual link building and lead generation through search engine research- Conversed with SaaS companies, online publishers, ecommerce, software companies, etc.

Chicago, Il

- Made an average of 50-100 calls per day- Pre-qualify prospective athletes based on recruiting guidelines- Educate families on the recruiting process- Scheduled qualified prospects for the Senior Sales Team- Use Salesforce to manage recruit lists as well as pre-qualified opportunities- Extensive use of Outlook to manage meetings, emails, and scheduling phone calls with recruits- Use recruit match to assist in pre-qualifying athletes

- Use research skills to find performance venues and luncheon venues 30+ cities per year- Handle the booking of all of the performance venues and luncheon venues- Manage an annual budget for luncheons and venues- Research culture and demographics in each city to connect the tour with local leaders in the aging industry- Provide logistical support for the cast and crew- Organize and direct team meetings- Connect with local sponsors to ensure community involvement- Locate direct contact information of community leaders within the aging industry- Participated in marketing and outreach for each city- Managing and organize contacts in Salesforce for the team- Creating workflows within Salesforce and Trello for each member of the team- Use Google Suite and Excel to manage data for the team- Extensive use of Slack to coordinate tasks within the team

Glen Burnie, Md

- Research local businesses to find cost effective repair services for the warehouse- Use critical thinking to master difficult situations with customers in a timely manner- Work directly with Human Relations using Peoplesoft to support over 200 technicians- Research local parts in order to complete repairs within the same day- Handle escalated customer complaints and rectify the situation- Manage disciplinary actions for staff as needed- Assist the Territory Manager with financial management for business operations- Manage the finances of the business for the District- Managed a support team of 10 or more employees in the following departments: Customer Service, Safety, and Assets- Monitored the support team’s work hours- Created workflow charts in order to simplify processes- Researched worker’s compensation, product liability, and general liability claims- Managed the inventory for supplies and safety equipment - Develop policies and procedures for staff- Performed a monthly audit on the District- Monitor and maintain the assets assigned to the technicians- Hold orientation for new hires on policies and procedures- Interviewed, hired, and trained potential employees

Glen Burnie, Md

- Extensive use of NPS software- Research locally available appliance parts for technicians- Handle customer complaints- Deal directly with customers regarding repairs on their appliances- Reschedule customers in order to ensure the fastest service- Remain cost efficient when making part purchases- Create detailed maps of pickup and delivery areas using Google map software- Created workflow charts in order simplify processes- Tracked parts and service orders through spreadsheets in order to provide high quality service

Master'S Degree, Project Management

Bachelor'S Degree, Environmental Studies