Kah Jun Lee Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

・ Assist the project manager to recruit industry experts, help clients resolve problems in multiple forms andensure service quality.・ Project execution: accurately grasp project requirements, quickly learn relevant knowledge andinformation, recruit new experts through multiple channels, ensure the quality of experts and meetclients’ requests in multiple forms (including but not limited to arranging telephone interviews).・ Relationship maintenance: maintain relationships with… Show more ・ Assist the project manager to recruit industry experts, help clients resolve problems in multiple forms andensure service quality.・ Project execution: accurately grasp project requirements, quickly learn relevant knowledge andinformation, recruit new experts through multiple channels, ensure the quality of experts and meetclients’ requests in multiple forms (including but not limited to arranging telephone interviews).・ Relationship maintenance: maintain relationships with existing experts, develop new experts, improvethe recognition of experts and their enthusiasm to cooperate.・ Industry information accumulation: actively obtain and learn industry information, understand theimpact of industry dynamics on the capital market and gain an in-depth understanding of the industrythat you are engaged in. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

・ According to the company and business needs, carry out data collection and analysis, complete variousanalysis reports・ Responsible for data extraction and analysis to generate daily reports and weekly reports for managementuse.・ Identify potential problem from the data, develop problem analysis report and business improvementreport using the existing data・ Timely discover and summarize valuable information, and provide data support for decision making・ Develop… Show more ・ According to the company and business needs, carry out data collection and analysis, complete variousanalysis reports・ Responsible for data extraction and analysis to generate daily reports and weekly reports for managementuse.・ Identify potential problem from the data, develop problem analysis report and business improvementreport using the existing data・ Timely discover and summarize valuable information, and provide data support for decision making・ Develop analysis modules and implement on actual business operation・ Pay attention to industry trends, collect relevant data of the industry, and regularly provide data withreference value in the industry to form an analysis report・ Processing confidential data and information according to guidelines.・ Any ad-hoc task which is required by the management Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

・ Ensure service delivered to customer, partner and/or riders meets contractual KPIs・ Clarify customer requirements; ask more questions to understand the problem better, use SOP knowledgeand resources to appropriately provide resolution・ Demonstrate empathy while maximizing opportunity to build rapport with the customer・ Greet customers in a courteous, friendly and professional manner using agreed upon procedures・ Maintain deep understanding of standard operating procedures… Show more ・ Ensure service delivered to customer, partner and/or riders meets contractual KPIs・ Clarify customer requirements; ask more questions to understand the problem better, use SOP knowledgeand resources to appropriately provide resolution・ Demonstrate empathy while maximizing opportunity to build rapport with the customer・ Greet customers in a courteous, friendly and professional manner using agreed upon procedures・ Maintain deep understanding of standard operating procedures to ensure the highest and most accurateform of support・ Document all steps and information accurately without compromising quality of service・ Participate in activities designed to improve customer satisfaction and business performance Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

・ Reports checking (daily maintenance) ・ Update status and admin processing ・ Training on Basic to Banking, Presentation skill & Quality ・ Data entry - Excel spreadsheet ・ WFI system, EAIM & LAN ・ Ad-hoc requests from Business Units ・ EEC, Innovation, Quality Six Sigma & other projects

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

・ Deal with customer who inquire over the live chat channel ・ Explain and answer clear to customer that inquired ・ Maintain positive thinking to approach and talk with customer patiently

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

・ Oversee all front and back of the outlet operations ・ Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally ・ Maintain quality control for all food served ・ Analyze staff evaluations and feedback to improve the customer’s experience ・ Project future needs for goods, kitchen supplies, and cleaning products; order accordingly ・ Oversee health code compliance and sanitation standards ・ Seek ways… Show more ・ Oversee all front and back of the outlet operations ・ Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally ・ Maintain quality control for all food served ・ Analyze staff evaluations and feedback to improve the customer’s experience ・ Project future needs for goods, kitchen supplies, and cleaning products; order accordingly ・ Oversee health code compliance and sanitation standards ・ Seek ways to cut waste and decrease operational costs ・ Learn to generate weekly, monthly, and annual reports Show less