- Passion and commitment to delivering professional high quality customer service- Experienced and confident in the use and application of multiple ICT systems and administrative procedures in a customer-focused organisation - Experience delivering front line customer service dealing with the public in an inbound telephony- based contact centre and multi-channel face-to-face environment-Able and willing to be flexible and responsive in relation to working times,patterns and locations as driven by customer demand and service needs.- Ability to adapt and embrace new ways of working, technology and pursue personal development opportunities

My role as a Brand Ambassador involves greeting guests, entertaining people, providing support to other event workers and solving any issues that may arise. Throughout my experience in this role I have had many interactions with the public ensuring customer satisfaction and problem solving is at the forefront of my work dealing with a wide range of enquiries and ensuring each one is handled appropriately whilst going above and beyond to create a extra special experience for each person I interact with.

As a young professional since 2020, I focus on creating communication strategies and solutions for my clients that enable them to connect more effectively with their target audience and grow their businesses.In my role, I thrive on creative problem solving and come up with effective and innovative ideas for those I work with. Make sure to review my Social Media Marketing Portfolio for examples of my work, and to learn about clients I’ve worked with in the past. I look forward to helping your business grow.

- Ensuring I was delivering the highest standards in my performance at workand my general conduct, being diligent, honest and ethical in the performance of my duties and devoting the whole of my time, attention and abilities to this.- Scheduling meetings with models and actors to capture and create engaging content- Communicating with senior management and kitchen staff insuring the correct processes were in place for each member of staff and making sure the highest standard of presentation was carried out.- Successfully contributing towards building a strong social media presence with over 25K followers- Community management, communicating with followers in the brands tone of voice

-Offer solutions to customers with general queries and find appropriate resolutions suited to each individual case-Driving customer experience by engaging in great conversations with customers and ensuring they leave our stores happy-Matching products and services to customers needs and selling them state of the art products and services -Achieving personal and store KPI’s in line with business needs,policies and procedures. -Frequently working evenings or weekends depending on shift work-Leading a training and development programme as part of an organisational IT system upgrade-Representing the company at release events and promotions of new technology

As a crew trainer, I am responsible for setting an example and listening to and supporting my team members. No one day is ever the same in the restaurant and I am a team player who is always willing to chip in and to work hard in order to get the job done to a high standard. I am always looking at new ways to develop my skills further and improve. This is a key part of my role alongside supporting new members of the crew to learn and work together effectively. Customer satisfaction is a number one priority, as well as ensuring everyone in the team is well and comfortable with their role(s). If someone is struggling or needs support, I will do my best to help or if this isn't possible seek help from others.

Throughout this role I directed and managed Equipment hire and sales for Event photography. I played a major role in the business expansion into Equipment hire managing sales and finances as well as boosting social media engagement and marketing campaigns