-Accountable for the overall financial, clinical and operational success of care model in Maine. -Manage relationships with key external partners including payors and community organizations.

Consultant focused on leadership coaching and development and advancing health equity, diversity, and inclusion (HEDI) within healthcare organizations.

• Provided operational consultation and technical support to Planned Parenthood affiliates.• Provided programmatic oversight and managed a team of 3 regional operations directors.• Built standards and performance measurements for new program providing regular support to 31 affiliates.• Acted as an operational expert for PPFA and contributing member of the Health Care Operations Senior Leadership Team.

• Responsibilities expanded to act in a collaborative interim leadership model with 2 other colleagues while CEO position was vacant.• Managed business operations, board relations, and led strategic plan creation and organization restructure.• Managed a budget of $30M and over 250 employees across Maine, New Hampshire, and Vermont.• Negotiated successful union contract. • Supervised the Director of DEI and partnered with external consultants to lead organization-wide racial equity initiative with the goal of becoming a multicultural, antiracist organization.

• Provided strategic leadership and management of PPNNE’s health care business and clinical operations.• Oversight and management of 200 employees and a budget of $18M.• Directly supervised the positions of Medical Director, Director of Clinical Care, Director of Health Care Delivery, Director of Health Care Support Services, Operations & Training Manager, and Data Analyst.• Awarded Guardians of Excellence, 2020, 2021, Press Ganey. Recognized for patient experience scores in the top 5th percentile nationwide.

• Promoted from Director of Health Center Operations• Provided strategic leadership for the operations of PPNNE’s 21 health centers serving over 45,000 patients a year.• Responsible for personnel and budget management for PPNNE’s $18M clinical operations budget and 150 health center and administrative support staff.• Created leadership development program for PPNNE managers to invest in their professional growth.• Optimized the efficiency of PPNNE’s health services by developing systems that enabled a quality experience for staff and patients while meeting productivity, financial, and other operational benchmarks.• Responsible for care delivery culture and models that achieved patient experience scores consistently in the top quartile nationwide (Press Ganey).• Responsible for increasing employee engagement scores, moving to the 68th percentile (Press Ganey). • Led PPNNE’s national accreditation process where an “Elite Status” was awarded in recognition of few findings.

• Planned, developed, and delivered administrative and clinical trainings for all PPNNE staff.• Led operations projects including EHR implementation, the development of standardized workflows, and training of new initiatives.• Supervised the Training Specialist and program budget.