Kai Willis Email & Phone Number

Reno, Nevada, United States

Reno, Nevada Area

Responsible for providing global and domestic technical support to approximately fifteen thousand (15,000) end user clients• In charge of managing the documentation merger project that merges two (2) different knowledge base repositories into SharePoint• Took an intricate role in the on premise to Office 365 email migration• Collaborated with other teams with respects to issues management resolution and related projects• Took part in the Senior Training Program, which trained new user support technicians with respects to the desktop support tracking system and overall related support calls from end-users

Took leading role in assisting interns and other technicians with respects to level one troubleshooting issues• Responsible for writing technical documentation for common troubleshooting issues• Took intricate role in the account migration, log-in migration and email server migration at the global level

Responsible for analyzing customer’s trouble shooting needs via phone calls, emails, and instant messaging• Provided mail server service support and account administration for contracted companies, as well as full time employees• Took role in supporting company-wide phishing attempt, account compromises, and global password resets

Las Vegas, Nevada Area

Responsible for the initial sales solicitation of Solar Panel services based upon traditional cold call methods from referral sources• Responsible for creating Salesforce profiles for new business accounts as well as updating existing accounts when needed• Established new business by setting up presentation appointments, going to residences, making presentations to show potential purchaser power cost savings and ultimately making sales throughout the processCore

• Responsible for the management of a daily spreadsheet of individual jobs being delivered for various customers• In charge of entering information into QuickBooks to process drivers’ checks