Kai Wright Email & Phone Number

Charleston, Sc, Us

Charleston, Sc, Us

United States

Mount Pleasant South Carolina Area

Tallahassee, Florida

Atlanta, Georgia

Atlanta

Atlanta, Georgia

Columbia, South Carolina Area

• Supervised a team of 17 associates in addition to overseeing a staff of one hundred plus associates while managing daily operations of the store; which included open/close store.• Developed new ideas for increasing sales by executing grass-root events to assist in drumming up business.• Increased overall departmental sales by 15% in a single year; and Michael Kors designer brand by 43%.• Provided and reinforced Belk's culture of Relentless Customer Care to ensure an exceptional customer service experience.• Monitored the performance of each team member by conducting a monthly touch base, coaching in themoment as well as executed disciplinary actions in the form of a write up.• Managed conflict resolution between staff/customers with a view to bring harmony in view.• Reviewed operational records and reports to project sales and determine profitability.• Met and exceeded area departmental goals through coaching and managing sales team staff.

Durham, North Carolina

• Served as point contact for customer inquiries regarding their health an insurance benefits.• Effectively navigated resources and processed transactions in a timely manner,• Communicated with business partners in order to provide solutions in the best interest of the customer• Established a rapport and anticipated customers’ needs by going above and beyond to provide complete customer satisfaction.• Completed client benefit/insurance plan in addition to• Ongoing education in order to keep current with ever- changing policies and procedures.