Established open and professional relationships with team members which helped resolve issues and conflicts quickly.Extensive knowledge of Office 365 Suite, its features, troubleshooting and end to end support.MS O365 SuiteSupports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA.Managing user accounts and user licenses through the Office 365 admin centre in the Microsoft cloud platform or Windows PowerShell cmdlets.Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and compliance. Creating or managing requests related to Office 365 Suite.Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA.Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification.Thorough working knowledge and ability to troubleshoot all issues with DKIM, DMARC, SPF & DNS.Creating and troubleshooting VM client and physical hardware issues, often with a client and a client’s third party vendors in a joint session.Participated in complete system builds, upgrades, migrations, code deployments and patch management.Added and removed server roles and featuresConfigured file and print servicesConfigured IIS7 on Serves Monitor all Windows and Linux servers for performance issues. Ability to manage and apply Windows patches and security updates in regular interval.Ability to work in a team environment or independently.Perform other duties as assigned like Website registration using Opensrs reseller panel, openprovider, resellerclub(directi)Document issues and perform associated resolutions adhering to the Change Management program.Maintained and supported more than 200 servers physically and remotelyLinux Systems Administration experience with a basic understanding of concepts and servicesTeam with Layered Tech’s Tier 2 or Tier 3 staff to troubleshoot issues

• Extensive experience in installation, administration and networking in various environments.• Thorough knowledge of Windows Vista; Windows XP; Windows 2000 Server; Windows Server 2003; Windows Server 2008; Microsoft Servers: Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows Server 2008,Linux Servers: Cantos, Ubuntu, Red HatDatabase Servers: MSSQL, MySQLHosting Control Panel : Hsphere, Cpanel, Plesk, Website Panel, Virtualmin, Rackspace Cloud , Net magic cloud, Host Gator cloud panel, Go4HostingHardware: Intel, HP, IBM, Dell and others. Networking: Routers; Switches; ModemsSoftware: MS Office2010; McAfee; Symantec Ghost, and many others.

Installed desktop image, operating systems and applicationsResearched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctionsUnderstand and comply with all policies and processes. Perform rotating 24x7x365 work.Perform other duties as assignedPerformed hardware and account setups for new employeesProvided off hours support for high priority issuesSet up and configured wireless access points and maintained client connectivityProvided maintenance, installation and configuration of network and workstation hardware and software